Operations Coordinator Physician Practice MA-Urogynecology and Complex Gynecology Full Time Days

Northwestern Memorial Healthcare • Lake Forest, IL

9d • Onsite

About The Position

The Operations Coordinator Physician Practice MA supports the mission, vision, and values of Northwestern Medicine, follows its Code of Ethics and Corporate Compliance Program, and complies with applicable policies, procedures, regulatory requirements, and accreditation standards. This is a full-time, salaried, 40-hour-per-week position at Lake Forest Hospital, scheduled Monday through Friday. The role also performs Medical Assistant duties and supervises and directs front-line clinical and clerical staff while overseeing daily practice operations, staffing, provider schedules, cash management, supplies, data quality, patient service, and office resources.

The coordinator supports staff development and performance, addresses complex patient, staff, and customer situations, and helps develop and implement policies, procedures, and tools to improve practice efficiency. The position may also support additional projects and administrative work as assigned.

Requirements

• Bachelor’s degree or equivalent work experience.
• Current certification as one of the following: Certified Medical Assistant (CMA) through the American Association of Medical Assistants (AAMA); Registered Medical Assistant (RMA) through American Medical Technologists (AMT); National Certified Medical Assistant (NCMA) through the National Center for Competency Testing (NCCT); Certified Clinical Medical Assistant (CCMA) through the National Healthcareer Association (NHA); or Nationally Registered Certified Medical Assistant (NRCMA) through the National Association for Health Professionals (NAHP).
• American Heart Association-accredited Basic Life Support (BLS/CPR) certification.
• At least three years of work experience in a medical or related business.
• Comprehension of insurance plans, including HMO, PPO, POS, commercial, Medicare, and Medicaid.
• Solid understanding of patient flow in a medical office.
• Leadership experience.
• Working knowledge of medical software, Microsoft Word, and Excel.
• Experience managing daily cash activity and reconciling income reports with daily payments.

Nice To Haves

• Clinical experience as a Medical Assistant, LPN, or RN.
• Knowledge of CPT and ICD-9 coding.
• Supervisory experience.

Responsibilities

• Supervise and direct the office’s front-line clinical and clerical staff.
• Participate in interviewing, hiring, training, progressive discipline, dismissals, and performance appraisals.
• Oversee and direct day-to-day office operations within budget guidelines.
• Manage provider schedules and templates to optimize patient-care hours and productivity.
• Schedule staff and allocate resources to support patient access and satisfaction, provider and staff productivity, cost savings, and operational efficiency.
• Conduct timely and accurate cash management, including overseeing collection of copays and patient balances, in-house cash balances, and bank deposits.
• Ensure service excellence and perform service recovery when necessary.
• Manage office and medical-surgical supplies within budget.
• Ensure site staff collect and enter data accurately through training and compliance monitoring, and oversee information flow to and from central administrative offices.
• Conduct regular office staff meetings and actively participate in manager and supervisor meetings.
• Maintain patient dignity and confidentiality at all times.
• Review and approve automated time reports for accuracy.
• Develop tools to support staff and improve efficiency.
• Provide input into staff performance reviews and may participate with the manager in conducting reviews.
• Provide one-to-one coaching and mentoring.
• Plan, execute, and resolve routine practice technical needs involving phones, copiers, fax machines, PCs, and related equipment.
• Monitor daily transaction activity to ensure compliance with procedures.
• Resolve complex or critical situations involving patients, staff, and customers, consulting the manager for guidance as needed.
• Develop and implement policies and procedures as needed to support the practice.
• Support additional projects, perform administrative tasks, and carry out other duties as assigned.

Benefits

• Tuition reimbursement
• Loan forgiveness
• 401(k) matching
• Lifecycle benefits
• A range of benefits intended to support employees’ physical, emotional, and financial well-being and provide protection for unexpected life events

What This Job Offers

• Job Type: Full-time
• Career Level: Manager