Operations Conversions Manager | Full-Time | Ryan Center and Boss Ice Arena (U of Rhode Island)

Oak View Group•Kingston, RI

1d•Onsite

About The Position

The Operations Conversions Manager is responsible for the planning, coordination, and hands-on execution of event conversions, changeovers, and facility setups to ensure the venue is prepared safely, efficiently, and on schedule for sporting events, shows & concerts, graduations, exhibitor events, meetings, and more. The Operations Conversions Manager develops changeover and daily staffing plans, supervises part-time staff, coordinates equipment and resources, oversees housekeeping and event-cleaning needs, and works closely with other departments to ensure event requirements and deadlines are met. In addition, the Operations Conversions Manager supports general facility operations, snow removal, event coverage, and other department needs as required. The position will also serve as Manager on Duty and/or building liaison for assigned events. This is a hands-on position requiring significant evening, overnight, weekend, and holiday work based on the venue’s event and conversion schedule.

Requirements

3-5+ years of experience in facility operations management preferred.
Bachelor’s/Technical degree from an accredited college/university/school preferred.
Experience working overnight changeovers and operations is highly preferred.
Previous work in an arena, convention center, or public assembly facility preferred.
Demonstrated knowledge of facility management and experience in staff supervision.
Ability to function in a fast-paced, high-pressure environment; possesses strong interpersonal and communication skills.
Ability to work flexible schedules, including overnights, weekends, and holidays, as required.
Experience managing union labor and understanding CBA guidelines is preferred.
Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
Familiarity with OSHA requirements.
Must be self-motivated and have excellent organizational skills.
Ability to work independently while also fostering a collaborative team environment.
Ability to lift and move heavy objects and perform physical tasks as required.
Experience operating forklifts, man lifts, pallet jacks, and similar equipment preferred.
Valid driver’s license is required.

Responsibilities

Manage and oversee all event changeovers, ensuring timely and efficient transitions between events, including setup and teardown of equipment such as retractable seating, dashers/plexiglass, basketball flooring, hoops, tables, chairs, etc.
Work closely with the Events Department to fulfill event rider specifications and ensure timely and accurate event setups.
Manage and oversee all post-event clean-ups to ensure the facility is properly restored after each event.
Manage and supervise all part-time staff for event set-ups and general maintenance during off days.
Develop and implement operating procedures related to changeovers and post-event cleaning.
Develop and implement preventative maintenance plans for retractable seating, production equipment, and other facility assets.
Develop and implement workplace safety programs in compliance with OSHA standards and local regulations.
Schedule and oversee part-time operational staff, including changeover crews and custodial teams.
Assist in budget preparation and financial management for facility operations, monitoring expenditures and controlling costs.
Oversee the payroll of part-time operational staff, including changeover crews and custodial teams.
Assist in coordinating with third-party contractors and vendors to ensure timely completion of building projects and maintenance tasks.
Assist in enforcing building health, safety, and emergency action compliance.
Conduct regular inspections and risk assessments to identify and address potential hazards within the facility.
Regularly review and recommend updates to operational policies and procedures to enhance efficiency, quality, and compliance within the Operations department.
Research, evaluate, and recommend equipment, materials, and supplies needed to support operational needs for events and ice-related activities.
Maintain inventory of department equipment and supplies, ensuring necessary materials are available for operations.
Share responsibility for snow and ice operations and serve as Manager on Duty for snow-related tasks when assigned.
Operates company truck to plow snow, transport equipment and materials, assist with event setup activities such as barricade placement, and travel between company facilities and event locations, including the Boss Ice Arena, as needed.
Other duties as assigned by the Director of Facility Operations.