Director of Facility Operations | Full-Time | Ryan Center and Boss Ice Arena (U of Rhode Island)

Oak View Group•Kingston, RI

1d•Onsite

About The Position

The Director of Facility Operations provides hands-on leadership and oversight of facility operations for the Ryan Center and Boss Ice Arena, including building systems, maintenance, event operations, housekeeping, conversions, projects, staffing, and departmental resources. The role directs the Facility Operations team, establishes priorities and accountability, and ensures both venues are safe, well-maintained, and operationally ready for events and daily activities. This position is expected to actively support facility operations, events, projects, snow operations, and emergency response as needed.

Requirements

5-7 years’ experience in an arena, convention center, or similar operation is preferred.
Strong knowledge of facility operations, maintenance practices, building systems, event operations, life-safety systems, and workplace safety.
Experience managing budgets, contractors, service agreements, vendors, and facility projects.
Strong leadership, organizational, problem-solving, decision-making, and communication skills.
Ability to respond effectively to facility emergencies and operational issues.
Proficiency with computers, especially Microsoft Office, including Excel and Word.
Valid driver's license is required.
Ability to remain on your feet for extended periods and climb stairs, bend, stoop, push, pull, and perform physical tasks associated with facility and event operations.
Ability to lift heavy objects as needed.
Must be comfortable working in an environment with loud noise, flashing lights, and outdoors in varying weather conditions.
Must be able to work a flexible schedule, including days, evenings, weekends, holidays, and occasional overnights based on facility, event, project, and emergency needs.

Responsibilities

Direct and lead the Facility Operations team; establish priorities, assign responsibilities and projects, balance workloads, and ensure clear ownership and accountability.
Provide coaching, performance management, and professional development for department staff.
In conjunction with the Assistant General Manager, oversee the condition, safety, operation, and readiness of the Ryan Center and Boss Ice Arena, including physical plant, electrical and building systems, preventive maintenance, housekeeping, and general facility operations.
Direct and oversee day-to-day housekeeping, event cleaning, operational inventory, and facility supplies.
Manage the event-cleaning contract, budget, and service standards.
In conjunction with the Assistant General Manager, manage the Facility Operations budget, purchasing, invoices, service agreements, contractors, and vendors.
Establish preventive maintenance and facility project priorities.
Assign and oversee projects utilizing the Assistant Director of Facilities, Facility Engineer & Operations Manager as primary project leads and monitor through completion.
Ensure appropriate Facility Operations planning, staffing, conversions, and coverage for events, University activities, and other venue needs.
Serve as Manager on Duty and/or assign Facility Operations event coverage as appropriate.
Oversee IATSE union labor and show calls, including loaders, stagehands, riggers, and other represented positions.
Provide active direction during load-ins, events, and load-outs to ensure quality, productivity, consistency, and a high level of service.
Assist in the administration and management of the IATSE collective bargaining agreement, ensuring contract compliance, appropriate staffing, and labor utilization.
Assist the Assistant General Manager with facility improvements and capital projects involving OVG, University personnel, contractors, vendors, and other stakeholders.
Assign internal responsibilities and monitor progress through completion.
In conjunction with the University, oversee facility life-safety requirements, including fire protection and alarm systems, emergency egress, inspections, testing, and corrective actions.
Promote compliance with applicable codes, OSHA requirements, safety procedures, and venue policies.
Oversee department planning and coverage for snow and ice operations, facility emergencies, and other situations requiring a coordinated response.
Operates company truck to plow snow, transport equipment and materials, assist with event setup activities such as barricade placement, and travel between company facilities and event locations, including the Boss Ice Arena, as needed.
Perform other duties and responsibilities as assigned.