Operations Consultant I

Privia Health•North Haven, CT

1d•$80,000 - $95,000•Hybrid

About The Position

The Operations Consultant I is responsible for directly managing a portfolio of clinically integrated multi-specialty practices and be accountable for driving overall performance results. This role involves managing and owning a portfolio of partner physician practices, serving as the primary point of contact, and providing routine updates. The consultant will partner with physician owners on strategic planning and execution, focusing on value-based care (VBC) and fee-for-service (FFS) performance, same-store growth, and succession planning. They will collaborate with Privia VBC and physician leadership to drive care transformation, track and manage key metrics (finance, revenue cycle, productivity, clinical performance, VBC, customer experience), and coach Care Center teams on strategies for success in value-based care agreements. The role also includes driving growth and operational improvement, facilitating action plans, reviewing financial performance data, developing presentation materials, evaluating and re-engineering practice workflows for efficiency, and mentoring practice administrators. The Operations Consultant will engage company resources as needed, manage expectations with Care Centers, and assist in developing and executing growth strategies. They will also coordinate and present at physician meetings, evaluate practice operations, maintain knowledge of healthcare topics, and develop expertise in software platforms like athenaHealth. Providing excellent customer service, ensuring compliance with regulations, aiding in the transition to risk-based reimbursement, and rolling out new Privia initiatives are also key responsibilities. Additionally, the role involves serving as a leader, offering feedback and coaching to Associate Consultants and MSO teams, and providing oversight to Performance Associates.

Requirements

Bachelor’s degree preferred. Healthcare Master’s or MBA highly preferred.
5+ years of healthcare experience required, particularly working with physicians and medical group staff
Quantitatively and financially proficient; must know how to read, interpret and explain financial data
Comfort in functioning independently and autonomously and can effectively build a case to effect change. Demonstrates the judgment to appropriately escalate situations as necessary.
Project management experience, juggling multiple projects and urgent deliverables while providing exceptional client service
General understanding of Population Health Management and how it applies to risk-based contracts.
Must have access to reliable transportation
Must comply with HIPAA rules and regulations

Nice To Haves

Able to have honest, difficult conversations with physicians and their teams about financial performance and areas of opportunity for improvement
Skilled in establishing and maintaining effective working relationships with providers, management, clients and staff, in order to get buy-in to decisions
Expresses ideas clearly and effectively, motivates the listener to action
Responds calmly and maturely in high pressure situations
Positive attitude toward company, work, clients, management, and team members
Uses a customer-focused approach in dealing with conflict and resolution of problems

Responsibilities

Manage and own a portfolio of partner physician practices
Serve as point of contact for portfolio care centers and provide routine and regular updates as they relate to the partnership.
Partner with physicians owners and focus on strategic planning & execution (VBC & FFS performance, same store growth, succession planning)
Partner with Privia VBC and physician leadership to drive care transformation
Track and manage metrics and goals related to finance, revenue cycle, productivity, clinical performance, value-based care and customer experience.
Review data, share best practices and coach Care Center teams on strategies to succeed in value-based care agreements with payers.
Drive growth and operational improvement to a portfolio of physician practices.
Facilitate, in coordination with each Care Center, the development and implementation of action plans designed to meet the Care Centers’ strategic plans and key performance initiatives
Review relevant reports and data with practices in order to maintain transparency with practices about their financial performance in order to drive performance and change.
Develop presentation materials, as appropriate, to communicate the status of actionable initiatives.
Evaluate and assist in re-engineering the practice workflow to streamline patient throughput and efficiency.
Mentor and coach practice administrators, in the management of their physician practice.
Engage company resources, as necessary, to meet the needs of the Care Center, serving as the project coordinator to ensure timely completion and delivery of requested deliverables.
Manage expectations with Care Centers as they relate to timeframes and service delivery.
Assist in the development and execution of strategies aimed at driving growth, performance and revenue.
Assist in coordination and presentation of key, in-market, physician meetings for both primary care and specialty care providers.
Evaluate practice operations and offer strategic and constructive feedback for the benefit of the physician practice.
Maintain current knowledge of relevant health care topics and share information as appropriate.
Develop and maintain expert-level knowledge in key software platforms such as athenaHealth’s. Performance Management System and electronic health record.
Provide top-notch customer service to physician practices to ensure issues are resolved and clients are satisfied.
Ensure that operations are conducted in accordance with applicable accreditation, statutory and regulatory requirements.
Aide in the transition of the physician practice from Fee-For-Service to the future Risk-based world of healthcare reimbursement
Roll out and communicate new Privia initiatives
Serve as an effective leader, offering constructive feedback and coaching to Associate Consultants and other MSO based teams with the constant goal of driving Care Center performance and service. Serve as a strategic thinker who assesses situations carefully and delivers scalable recommendations and results
Provide oversight, coaching and mentoring to assigned Performance Associates