GOVERNMENT OPERATIONS CONSULTANT I - 64028647

State of Florida • ORLANDO, FL

1d • $1,821 - $1,912 • Onsite

About The Position

This position is primarily responsible for providing administrative support services to DOH Orange WIC and Nutrition Services management staff. Position requires travel within Orange County; therefore, a valid state of Florida driver’s license is required. Incumbent may be required to work during or beyond normal work hours or days in the event of an emergency. The Government Operations Consultant I provides comprehensive operational and analytical support to the Program Director and Public Health Nutrition Consultants by coordinating human resources processes, maintaining accurate position descriptions and emergency contact records, and ensuring compliance with DOH requirements. Prepares and analyzes weekly, monthly, and quarterly WIC and FLWISE reports to inform leadership decisions, produces specialized reports and data queries upon request, and conducts ongoing monitoring of key program indicators such as Processing Standards. The consultant manages and updates the DOH‑Orange WIC SharePoint site to ensure accessible and current program information, oversees the annual review and revision of WIC policies and procedures, and tracks staff deadlines, issuing timely reminders to senior leadership and supervisors to support efficient program operations. Maintains a clear understanding of WIC policies and procedures to conduct follow‑up contacts related to referrals and missed program appointments. The position receives and routes telephone calls, often requiring interpretation and application of WIC program policies and procedures. The consultant provides backup support for client certification and the issuance of electronic benefits in accordance with DHM 150‑24 and the Florida WiSE System Manual. Additional responsibilities include serving as backup for the call center by answering and directing calls and responding to questions regarding access to WIC program services. The role also ensures participants are appropriately referred to Department of Health services, other state programs, and relevant community agencies and organizations. Tracks due dates for staff and sends reminders to WIC senior leadership and supervisors as needed. Develops and/or prepares documents for media, State WIC Program office, DOH Orange WIC Program as directed or assigned. Maintains and updates the DOH Orange WIC SharePoint site. Coordinate outreach events internally, with external entities, and with the employees who will participate in those events. Coordinate outreach events with internal programs, external organizations, and the employees who will participate in those events. Coordinate all staff meeting arrangements, including scheduling, preparing materials, and managing monthly meetings. Assists with processing applications, scheduling interviews, in addition to other general clerical support and documentation with WIC personnel processes. Maintains the Status of HR Actions in coordination with WIC senior leadership and supervisors. Plans for and develop agendas for WIC supervisor and staff meetings in consultation with WIC senior leadership. Attends and participates in staff development and training and required in-service training sessions, as well as regularly scheduled departmental staff meetings. Prepares request for travel reimbursement and submits according to pre-established departmental procedures as needed. Maintains a courteous and cooperative working relationship with program and departmental staff, as well as community agencies and the public. Performs other related duties as assigned.

Requirements

• Current, Valid Driver's License
• One year of verifiable WIC experience.
• Must be willing to physically come into the office to perform the duties and responsibilities of the position.
• A current Florida Department of Health (DOH) employee.
• Must be authorized to work in the United States without employer sponsorship.
• Willing to work before, during, and/or beyond normal work hours or days in the event of an emergency.
• Ability to learn and communicate effectively, orally and in writing, in English.

Nice To Haves

• Ability to provide administrative and human resources support by maintaining accurate position descriptions, emergency contact information, and personnel records.
• Ability to prepare weekly, monthly, and quarterly WIC and FLWISE reports and produce data tables, queries, and summaries for management as needed.
• Ability to maintain and update the DOH‑Orange WIC SharePoint site to ensure staff access to current information.
• Ability to coordinate the annual review of WIC policies and procedures and track staff deadlines, sending reminders to senior leadership and supervisors to support timely completion of required tasks.
• Ability to conduct follow‑up contacts for referrals and missed appointments.
• Ability to receive and route telephone calls, providing information that may require interpreting WIC program guidelines.
• Ability to issue WIC electronic benefits to certified participants in accordance with DHM 150‑24 and the Florida WiSE System Manual.
• Ability to schedule participant and applicant appointments through the FL WiSE system and respond to questions regarding access to WIC services.
• Ability to refer individuals to appropriate Department of Health programs, state services, and community agencies to ensure comprehensive support.
• Strong organizational and administrative skills.
• Ability to track staff due dates and send timely reminders to WIC senior leadership and supervisors.
• Ability to prepare documents for media, the State WIC Program Office, and the DOH‑Orange WIC Program as assigned.
• Ability to coordinate outreach events with internal programs, external organizations, and participating staff.
• Ability to manage all arrangements for staff meetings, including scheduling, materials preparation, and monthly meeting logistics.
• Ability to provide support with personnel processes by assisting with application processing, interview scheduling, and general clerical documentation.
• Ability to maintain the Status of HR Actions in collaboration with WIC senior leadership and supervisors to support efficient workflow and compliance.
• Ability to plan and develop agendas for WIC supervisor and staff meetings in consultation with senior leadership.
• Ability to participate in staff development, required in‑service trainings, and regularly scheduled departmental meetings to support ongoing professional growth.
• Ability to prepare and submit travel reimbursement requests in accordance with established departmental procedures.
• Ability to maintain courteous and cooperative working relationships with program staff, departmental personnel, community agencies, and the public to support effective communication and service delivery.

Responsibilities

• Providing administrative support services to DOH Orange WIC and Nutrition Services management staff.
• Coordinating human resources processes.
• Maintaining accurate position descriptions and emergency contact records.
• Ensuring compliance with DOH requirements.
• Preparing and analyzing weekly, monthly, and quarterly WIC and FLWISE reports.
• Producing specialized reports and data queries upon request.
• Conducting ongoing monitoring of key program indicators.
• Managing and updating the DOH‑Orange WIC SharePoint site.
• Overseeing the annual review and revision of WIC policies and procedures.
• Tracking staff deadlines and issuing timely reminders.
• Conducting follow‑up contacts related to referrals and missed program appointments.
• Receiving and routing telephone calls, interpreting and applying WIC program policies and procedures.
• Providing backup support for client certification and the issuance of electronic benefits.
• Serving as backup for the call center by answering and directing calls and responding to questions regarding access to WIC program services.
• Ensuring participants are appropriately referred to Department of Health services, other state programs, and relevant community agencies and organizations.
• Developing and/or preparing documents for media, State WIC Program office, DOH Orange WIC Program.
• Coordinating outreach events internally and with external entities.
• Coordinating all staff meeting arrangements, including scheduling, preparing materials, and managing monthly meetings.
• Assisting with processing applications, scheduling interviews, and other general clerical support and documentation with WIC personnel processes.
• Maintaining the Status of HR Actions in coordination with WIC senior leadership and supervisors.
• Planning and developing agendas for WIC supervisor and staff meetings.
• Attending and participating in staff development and training sessions.
• Preparing request for travel reimbursement and submitting according to departmental procedures.
• Maintaining a courteous and cooperative working relationship with program and departmental staff, as well as community agencies and the public.
• Performing other related duties as assigned.

Benefits

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed