Operations Commercial Loan Specialist

NBT Bancorp•Williamsville, NY

About The Position

NBT Commercial Loan Operations Specialists independently perform complex operational tasks, using technical expertise to resolve escalated issues and support customer service. The role applies experienced knowledge of commercial loan structures and documentation, policies, procedures, regulations, and laws to ensure adherence to loan approvals and commercial loan documentation requirements. The specialist interprets and completes requests involving data input, maintenance, verification, and collection, and supports monetary and non-monetary transactions requiring reconciliation. The role provides implementation support for projects, including testing enhancements to loan accounting and origination systems. It also provides guidance to staff, collaborates with peers and managers to resolve issues, independently determines solutions, and creates or updates procedures with supervisor approval. Work directly affects customer accounts, bank reporting, and real-time information. The specialist may prepare reports and provide information to authorized individuals, including for internal loan review audits. The role also fosters inclusive, collaborative, and courteous relationships with internal customers, colleagues, and peers, and supports internal and external networks. It requires delivering high-quality work in a friendly, fast-paced environment and a willingness to learn new skills.

Requirements

Associate degree and 3 years of experience, or an equivalent combination of education and experience.
Developed analytical and problem-solving skills.
Ability to follow procedures and interrogate data.
Strong organizational skills.
Good written and oral communication skills.
Ability to deliver high-quality work in a friendly, fast-paced environment.
Ability and willingness to learn new skills.
Authorization to work for any employer in the United States; visa sponsorship is not available.

Nice To Haves

Bachelor’s degree.
Prior experience in the assigned operational area.
Accounting and computer skills.

Responsibilities

Process complex Business Banking and commercial transactions and tasks, including accurately boarding complex loan structures with multiple collateral pledges and balancing general ledger accounts.
Guide teammates on complex functions, resolve complex exception items, and interact with vendors and project teams.
Complete higher-level team tasks requiring analysis, independent judgment, and decision-making.
Support internal and/or external customers and department teammates; cross-train on and provide coverage for other team duties as required.
Maintain knowledge of and comply with applicable laws and regulations, policies, procedures, and internal controls; focus on risk and fraud mitigation.
Uphold service-level standards under normal conditions.
Develop and update procedures with the supervisor and assist with employee training and onboarding.
Provide implementation support for projects, including testing loan accounting and origination system enhancements.
Prepare reports and furnish information to authorized persons, including for internal loan review audits, as needed.
Perform other duties as assigned.

Benefits

At least 22 days of paid time off annually for full-time employees, prorated in the year of hire.
Six weeks of paid parental leave at 100% of salary.
Medical coverage, including employer HSA contributions for participants in the High Deductible Health Plan.
Dental and vision coverage.
Flexible spending accounts for healthcare and dependent care expenses.
Employer-paid short- and long-term disability coverage, with an option to purchase additional long-term coverage.
Employer-paid basic life insurance, with an option to purchase supplemental coverage.
Voluntary hospital, accident, and critical illness coverage.
401(k) plan with employer matching, optional Roth 401(k), and pension plan.
Adoption assistance.
Tuition reimbursement.
Employee Assistance Program.
Pet insurance.
Banking service benefits and financial planning assistance.
Flexible work arrangements and wellness initiatives.
Performance-based incentives.
Part-time employees working 20 or more hours per week are eligible for listed medical, dental, vision, voluntary, and parental leave benefits.
All part-time employees are eligible for retirement plans subject to the stated hours eligibility for the pension, paid sick and safe leave, Employee Assistance Program, and banking service benefits.