Operations Clerk 8:00 am - 4:30 pm

Old Dominion Freight Line•Lakeville, MN

23h

About The Position

Old Dominion Freight Line is recruiting an Operations Clerk to provide administrative assistance to the operations department. The clerk works with drivers to assign routes and process paperwork, answers calls and emails, sets appointments, traces shipments, and directs inquiries to the appropriate person. The role also prepares and maintains transportation and freight documents, scans records, and supports dock and route operations. The position is listed with a 8:00 a.m.–4:30 p.m. shift and Monday through Friday workdays. The posting notes that workdays and shifts may change based on scheduling and business needs.

Requirements

Three years of office and/or operations experience; transportation industry experience is preferred.
Excellent verbal and written communication skills.
Detail-oriented.
Proficient in Microsoft applications such as Outlook, Word, and Excel.

Nice To Haves

High school degree or equivalent preferred.
Experience using handheld computers or scanners preferred.
Experience with AS400 and SAP preferred.
Office and/or operations experience in the transportation industry.

Responsibilities

Answer telephones and emails promptly and courteously to provide customer service, set appointments, and trace shipments.
Prepare and maintain daily paperwork for moving freight, including confidential DOT files, ensuring accuracy and timeliness.
Prepare documents and reports using AS400 and SAP.
Scan documents such as Bills of Lading and Delivery Receipts into the system.
Close city pickups to the dock and generate manifests for dockworkers.
Assist supervisors with assigning drivers to routes and processing drivers’ paperwork.
Prepare transportation-related documents, including dock delivery/drop-off, driver return, and damage/overage documents.
Provide exceptional customer service to internal and external customers.

Benefits

Health benefits, including a zero-premium medical plan for employee-only coverage.
Vision and dental coverage.
Short-term and long-term disability coverage.
Flexible Spending Accounts.
401(k) retirement plan with company match and an additional annual discretionary match opportunity.
Life insurance.
Wellness Program.
12 days of paid time off.
9 paid holidays, including a birthday holiday.
Tuition reimbursement for drivers and technicians.
Training and growth opportunities.
Opportunities to advance through a promote-from-within philosophy.
National career opportunities at more than 260 service centers.