Operations Clerk 8:00 am - 4:30 pm
About The Position
Old Dominion Freight Line is hiring an Operations Clerk to provide administrative assistance to its operations department. The position involves working with drivers to assign routes and process paperwork, responding to telephone and email inquiries, setting appointments, tracing shipments, and routing inquiries to the appropriate person. The clerk prepares and maintains freight and transportation documents, reports, and daily paperwork, and provides customer service to internal and external customers. The posted schedule is 8:00 a.m. to 4:30 p.m., Monday through Friday, on the morning shift. Workdays and shifts may change based on scheduling and business needs.
Requirements
- Three years of office and/or operations experience.
- Excellent verbal and written communication skills.
- Detail-oriented.
- Proficient in Microsoft applications such as Outlook, Word, and Excel.
Nice To Haves
- High school degree or equivalent.
- Office and/or operations experience in the transportation industry.
- Experience using handheld computers or scanners.
- Experience with AS400 and SAP.
Responsibilities
- Answer telephones and emails promptly and courteously to provide customer service, set appointments, and trace shipments.
- Prepare and maintain daily paperwork required to move freight, including confidential DOT files, ensuring accuracy and timeliness.
- Prepare documents and reports using AS400 and SAP.
- Scan documents, including Bills of Lading and Delivery Receipts, into the system.
- Close city pickups to the dock and generate manifests for dockworkers.
- Assist supervisors with assigning drivers to routes and processing drivers’ paperwork.
- Prepare transportation-related documents, including dock delivery/drop-off, driver return, and damage/overage documents.
- Provide exceptional customer service to internal and external customers.
Benefits
- Health benefits, including a zero-premium medical plan for employee-only coverage.
- Vision and dental coverage.
- Short-term and long-term disability.
- Flexible spending accounts.
- 401(k) retirement plan with company match and an additional annual discretionary match opportunity.
- Life insurance.
- Wellness program.
- 12 days of paid time off.
- Nine paid holidays, including a birthday holiday.
- Tuition reimbursement for drivers and technicians.
- Training and growth opportunities.
- Opportunities to advance through a promote-from-within philosophy.
- Career opportunities at more than 260 service centers.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
