Operations Business Analyst
About The Position
The Operations Business Analyst will join our project team and report directly to Operations management. To ensure operations can effectively participate in the transformation of our business administration tools. This role is integral to understanding new solutions and how they integrate and interact with current software. This role will evolve over time, taking on additional duties in phases. This position will be in the Phoenix office, with the possibility to work from home as needed. Our Operations project team is in Arizona. Team members will need to be able to communicate via Teams, Zoom, email, and in-person. Our company currently offers a hybrid schedule, which could be extended to this role after an initial training period, based on performance. Our Operations team is dedicated to maintaining a collaborative environment and seeks to add a focused, positive, and eager analyst.
Requirements
- High school diploma
- 3+ years of Business Analyst experience
- Demonstrated proficiency with Microsoft Office
Nice To Haves
- 2+ years Business Analyst experience within the insurance industry
- Extensive experience with Visio, Power BI, Microsoft Forms or Monday.com
Responsibilities
- Gather and document business requirements from project stakeholders for business processes and/or system(s) under review.
- Analyze and understand business and system requirements.
- Design effective training and easily accessible reference materials for operations departments.
- Document and distribute meeting minutes, workflows, and other documentation to support projects.
- Prepare educational materials, including documents (cheat sheets), modules, and videos.
- Revise all material as necessary.
- Attend vendor training sessions and webinars to gain a strong foundation of the system's set-up and functionality.
- Work directly with IT to ensure system integrations improve the customer's experience.
- Work with project stakeholders to create use cases; be able to explain each use case to the vendor.
- Participate, coordinate, and facilitate testing plans with the business units.
Benefits
- Medical insurance
- Prescription drug plans
- Dental & Vision plan with hearing care discounts
- Onsite medical clinic for team members and eligible family members
- New indoor fitness gym (Midtown Phoenix campus)
- Get Fit Gym Reimbursement Program
- Registered Dietitian Program
- WeightWatchers®
- CVS Virtual Care
- U‑Haul Kids Program
- 24‑Hour Nurse Line
- Wellness Program (Healthier You initiatives & challenges)
- Mindset App Reimbursement
- Pet Insurance & Wellness plans
- Career stability
- Opportunities for advancement
- Valuable on‑the‑job training
- Tuition Reimbursement Program
- Free online courses for personal and professional development at U‑Haul University®
- 401(k) Savings Plan
- Employee Stock Ownership Plan (ESOP)
- Company‑paid life insurance
- Voluntary life insurance options
- Short-Term and Long‑Term Disability
- Critical Illness, Accident & Hospital Indemnity plans
- Business & business travel insurance
- MetLaw Legal Program
- MetLife Auto & Home Insurance
- LifeLock Identity Theft Protection
- Dave Ramsey’s SmartDollar® Financial Wellness Program
- U‑Haul Federal Credit Union
- Paid holidays, vacation, and sick time
- You Matter Employee Assistance Program (EAP)
- Discounts on cell phone plans, hotels, computers, vehicles & more
- Community involvement & volunteer opportunities
- U‑Haul Mothers Program (Paid maternity leave)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
