Operations Business Analyst- Rental Recovery
About The Position
The Operations Business Analyst – Rental Recovery serves as the subject-matter specialist for Home Depot Rental vehicle and truck recovery. The role protects Rental assets by identifying, vetting, and driving recovery of stolen, converted, and slow-rent vehicles. It analyzes GPS, claim, and system data to determine asset status and recovery priority; manages NCIC and Legal Lock processes with Law Enforcement, Legal, and the Vehicles team; and coordinates third-party recovery vendors to return assets to stores and revenue faster. The position executes a structured daily and weekly recovery cadence, maintains data integrity across recovery and asset systems, and communicates status, issues, and roadblocks to leadership and cross-functional partners. It supports large equipment recoveries and Asset Protection investigations, conducts cost/benefit analysis, identifies trends, contributes to process improvements, and makes oral and written recommendations to upper management. The role typically reports to an Operations Process Manager or Business Manager and has no direct supervisory responsibility. Overnight travel is typically less than 10% of the time.
Requirements
- Must be at least 18 years old.
- Must be legally permitted to work in the United States.
- At least 3 years of work experience.
- Knowledge, skills, and abilities typically acquired through a bachelor's degree program or equivalent degree in a job-related field, or an equivalent combination of education and law enforcement, military, asset protection, or investigations experience.
- Strong quantitative skills, including statistics and data analysis.
- Competencies include leveraging partnerships, teamwork adaptability, problem solving, and self development.
Nice To Haves
- Bachelor's degree is preferred; preferred fields include Criminal Justice, Criminology, Loss Prevention/Security Management, Business, or a related field.
- Law enforcement experience, including hands-on work with NCIC entries, stolen vehicle reports, and vehicle recovery and clearing.
- Asset Protection or Loss Prevention experience, including ORC, theft, conversion, and shrink-reduction work in a retail or rental environment.
- Investigations experience, including case building, evidence and documentation review, police report filing, and partnering with Legal and prosecutors.
- Experience in vehicle, truck, or large equipment recovery, fleet management, repossession, or rental operations.
- Experience using GPS/telematics data, asset management systems, and Excel to locate assets, validate data, and report results.
- Strong data manipulation skills, including advanced Excel (lookups, pivot tables, formulas, and data cleanup) and Google BigQuery (GBQ/SQL) to pull, join, and analyze large data sets.
- Experience using AI tools such as Microsoft Copilot, Claude, and ChatGPT to automate workflows, analyze data, and improve reporting efficiency.
- Five years of combined experience in law enforcement, asset protection, investigations, or vehicle/equipment recovery.
- Completion of a law enforcement academy or equivalent investigative training.
- NCIC/state crime information system terminal operator certification.
- Current or prior State POST law enforcement certification.
- Loss prevention or investigations certification such as LPC, LPQ, CFI, or CF.
Responsibilities
- Conduct daily NCIC reviews to identify NCIC-active vehicles and initiate Legal Lock with the Vehicles team.
- Review the Legal Lock dashboard weekly, partner with law enforcement to clear recovered assets, and complete transfers and status updates in the asset management system.
- Vet the weekly Slow Rent report using GPS data and claim notes; upload validated units to third-party recovery vendors and follow up on dispatched units.
- Manage recovery vendor partnerships, pull truck rental contracts to support assignments, and submit and reconcile weekly recovery billing for accuracy and cost control.
- Validate recovered units and confirm VIN, location, condition, and recovery date; partner with IT to check units in and move them to Out on Repair so assets can return to revenue.
- Assist with large equipment recoveries, partnering with stores, Asset Protection, law enforcement, and vendors to locate, secure, and return high-value equipment.
- Review fleet leasing partner reports, update vehicle NCIC status, and align records with fleet leasing, Fleet, and Tool Rental partners.
- Follow up on Asset Protection cases and partner with Asset Protection, ORC, and Legal to support investigations, police reporting, and prosecution of stolen and converted assets.
- Serve as a primary point of contact for Legal, ORC, law enforcement, Tool Rental, fleet leasing partners, stores, and vendors; respond to urgent recovery, NCIC, and Legal Lock requests with urgency and discretion.
- Close out weekly follow-ups and complete the Recovery Team recap.
- Identify theft, conversion, and slow-rent trends; execute operations projects and process improvements to reduce shrink and increase speed to recovery; facilitate workout problem-solving sessions.
- Analyze GPS, claim, and system data to identify discrepancies and prioritize recoveries; perform cost/benefit analysis and provide data to the Recovery Manager.
- Communicate issues and roadblocks, escalate high-risk assets, synthesize findings, and make oral and written recommendations to upper management.
- Execute day-to-day processes for areas of responsibility.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
