Operations Associate 4

Premier Staffing Solution • Warren, MI

4h • Hybrid

About The Position

We are seeking an Operations Associate to join our team. This role is crucial for supporting our ongoing operations, particularly in the dynamic field of autonomous vehicle technology. The ideal candidate will have a strong background in technical operations, reliability, or fleet support within industries such as automotive, robotics, consumer electronics, or aerospace. You will be responsible for managing incidents, leading teams, and ensuring the smooth functioning of our operational environment. This position requires excellent communication, problem-solving, and leadership skills, along with a passion for self-driving technology.

Requirements

• 5+ years of experience in automotive, robotics, autonomous vehicles, consumer electronics, aerospace, or a related industry with a focus on technical operations, reliability, or fleet support.
• Experience with productivity and incident tools such as JIRA, Confluence, Microsoft Office, CRM platforms, and/or similar fleet and incident management tools.
• Demonstrated people leadership experience, such as supervising teams, leading shifts, or providing direction to integration engineers, technicians, or contractors.
• Excellent communication skills, including the ability to give and receive clear, prompt, and understandable verbal and written communication for large groups and varying audiences.
• Proven ability to stay calm, focused, and professional under pressure, including during incidents, escalations, and rapidly evolving situations.
• Strong attention to detail and execution skills, with a track record of thorough documentation, follow through, and ownership from issue identification through resolution.
• Enthusiasm for self-driving technology and its potential impact on safety, accessibility, and the future of mobility.
• Willingness to work nights, weekends, and a flexible schedule as needed to support ongoing operations, including occasional on site work at designated facilities.
• Previous experience managing or leading troubleshooting, NOC, or incident response teams in automotive, robotics, AV, or technology industries.
• Hands on experience with PagerDuty or similar on call/incident management tools for coordinating responses to high severity events.
• Extensive experience using JIRA and related tools to manage incidents, track failure modes, and drive engineering workstreams.
• Experience with command line tools, SQL, GitHub, and software integration tools (e.g., INCA) supporting debugging, analysis, and system integration.
• Background in customer facing operations or technical support environments, with a strong customer service mindset.

Responsibilities

• Supervise teams, lead shifts, or provide direction to integration engineers, technicians, or contractors in a fast-paced operational environment.
• Communicate clearly and effectively, both verbally and in writing, to large groups and varying audiences.
• Stay calm, focused, and professional under pressure during incidents, escalations, and rapidly evolving situations.
• Demonstrate strong attention to detail and execution skills, including thorough documentation, follow-through, and ownership from issue identification through resolution.
• Manage or lead troubleshooting, NOC, or incident response teams.
• Coordinate responses to high-severity events using tools like PagerDuty.
• Use JIRA and related tools to manage incidents, track failure modes, and drive engineering workstreams.
• Support debugging, analysis, and system integration using command line tools, SQL, GitHub, and software integration tools.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed