Operations Associate

AdaptHealth, LLC•Cayce, SC

About The Position

The Operations Specialist role supports patient care and operational excellence at AdaptHealth. It contributes to patient outcomes while helping improve processes and team performance. The position supports regional operations through workflow improvement, documentation processing, data entry and validation, issue resolution, training, and operational projects. It also performs patient assessments and follow-ups and maintains accurate documentation in accordance with applicable compliance and care standards. This is an entry-level position.

Requirements

One year of relatable work experience.
High school diploma, an associate’s degree in a related field such as Healthcare Administration or Business Administration, or equivalent work experience.
Excellent verbal and written communication skills, including analytical, problem-solving, and decision-making abilities and attention to detail.
Ability to multitask in a fast-paced environment.
Proficient computer skills; ability to learn new technologies and navigate multiple systems.
Ability to work independently while following established procedures and directives.
Background check required for all roles.

Nice To Haves

Experience in management, administrative, clerical, insurance, billing, claims, call center, or customer service roles.
Experience within a healthcare organization, pharmacy, HME, medical supply, or Medicare-certified environment.
Experience with Microsoft Office and healthcare systems.

Responsibilities

Support regional operations through workflow improvement, training, and process optimization.
Review and process documentation, including insurance verification, authorizations, and order accuracy.
Use EMR systems to enter, track, and validate patient and authorization data.
Analyze workflows, identify errors, and implement solutions to improve efficiency and quality.
Collaborate with teams and leadership to resolve issues and communicate trends.
Maintain knowledge of payer guidelines, products, and services to ensure compliance.
Assist with training materials, onboarding, and cross-functional support.
Participate in projects to refine processes and enhance operational performance.
Meet quality and performance metrics while managing multiple priorities.
Perform patient assessments and follow-ups to support care and compliance.
Ensure accurate documentation and adherence to HIPAA, PPE, and infection control standards.
Perform other duties as assigned.

Benefits

Comprehensive medical, dental, and vision coverage, eligible the first of the month following hire.
401(k) with company match.
Paid time off plans, including six paid holidays.
Employee Stock Purchase Plan.
Paid parental bonding leave.
Short- and long-term disability insurance.
Life and AD&D insurance.
Flexible Spending Accounts and Health Savings Accounts.
CVS Minute Clinic and Teledoc access.
Spousal Advantage Reimbursement Plan.
Identity Theft Protection and Legal Plan.