Operations Associate

The Brand Guild • Washington, DC

13d • Hybrid

About The Position

The Brand Guild is seeking an energetic, organized, and proactive Operations Associate to support the day-to-day operations of its Washington, D.C. office and the agency as a whole. The role works closely with the SVP of Operations and is hybrid, with three days a week in the D.C. office.

The Operations Associate manages client contract and onboarding administration, identifies operational improvements and useful tools—including AI tools—and supports capacity and profitability analysis. The role also oversees time tracking, organizational practices, company tools and subscriptions, operations documentation, and tool training. Additional responsibilities include supporting company events and managing client gifting initiatives.

The Brand Guild describes its culture as people-first, collaborative, creative, and supportive of balance. The agency is an equal opportunity employer and offers accommodations during the hiring process upon request.

Requirements

• At least 3 years of experience in an operations role.
• Deep experience managing the contract process from start to finish.
• Strong proficiency with tools, specifically AI tools.
• Impeccable attention to detail and strong organizational skills.
• Excellent time-management skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities simultaneously and ask for help when needed.
• Team-player attitude and willingness to take on work of any size.
• Professionalism, poise, discretion, and ability to communicate with people at all levels of an organization.

Nice To Haves

• Agency experience is strongly preferred.
• Curiosity about how tools can drive operational efficiencies.

Responsibilities

• Manage the contract process from start to finish, including drafting client communications and handling administrative tasks for new client setup.
• Identify tools and solutions that improve agency efficiency and reduce repetitive tasks.
• Identify and deploy AI tools and practices; research tools, develop use cases, and present findings or lead agency-wide trainings.
• Synthesize data to support capacity modeling and profitability analysis.
• Oversee the agency’s time-tracking platform, run monthly reports, and conduct analysis.
• Own and oversee organizational practices, deploy best practices across tools, and conduct ongoing audits.
• Manage company professional tools and subscriptions, including contracts, credentials, and team member licenses.
• Maintain operations and tooling documentation.
• Lead onboarding and training sessions for company tools.
• Support the HR team with planning and executing the annual company offsite and other events as needed.
• Manage client gifting for current and prospective clients, VIPs, and holiday or seasonal occasions, with support from the Operations team.

Benefits

• Annual professional development stipend, training programs, and mentorship opportunities.
• Fully paid medical, dental, and vision coverage.
• Flexible spending account (FSA).
• Life and disability insurance.
• 401(k) with a 4% match.
• Robust paid time off policy, approximately 44 days annually, including mental health days, Summer Fridays, and paid family leave.
• Hybrid flexibility with three in-office days designed for connection, collaboration, and creativity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed