Operations Associate (Randolph)

Eastern Bank • Randolph, MA

7h

About The Position

The Operations Associate is primarily responsible for the operational elements of a small to mid-sized banking office. This includes managing the cash vault and ATM, overseeing negotiable instruments, maintaining compliance and security, auditing cash drawers, and reviewing new-account documentation for quality and policy adherence. The role also involves directly serving retail branch customers in sales and transactional capacities, and maintaining safe deposit records and assisting customers with safe deposit box access when applicable.

The Operations Associate balances policies and procedures with sound judgment to reach outcomes that benefit both the bank and its customers. When a policy is unclear or there is uncertainty, the associate should seek guidance from the Assistant Branch Manager, Branch Manager, Regional Manager, or Retail Administration.

Eastern Bank describes itself as an inclusive employer that supports employee growth and offers a comprehensive compensation and benefits program called Total Rewards. The bank is an equal opportunity employer and is committed to a diverse, equitable, inclusive, and authentic workplace.

Requirements

• Ability to work independently and multitask in a fast-paced environment.
• Outgoing, self-starting approach.
• Technical literacy.
• Strong interpersonal skills and a desire to work in customer service.
• Basic business acumen and professionalism.
• Strong written and verbal communication skills.
• Ability to build relationships and strong alliances across the organization.
• Ability to quickly learn the bank’s products and services.
• Ability to stand for up to five hours at a time without a break.
• May be required to lift and/or move coin or currency bags weighing 25–30 pounds.

Responsibilities

• Manage the branch cash vault within prescribed limits, serve as vault custodian, and use the bank’s cash forecasting system.
• Serve as the branch ATM custodian, ensuring the ATM is stocked, functional, and balanced daily.
• Audit negotiable instruments, cash drawers, foreign currency when applicable, and related logs for compliance with policies and procedures.
• Handle branch operational components, including balancing and researching cash errors, filing necessary BSA forms, and addressing compliance and security requirements.
• Stay current on compliance and security requirements and implement processes to ensure regular adherence in the branch.
• Review new-account documentation, including complex materials such as corporate resolutions, business customer profiles, and documentation for high-risk businesses.
• Open deposit accounts and take loan applications for various lending units.
• Close consumer loans.
• Refer customers to other bank business lines and third-party partners.
• Handle routine account maintenance and other servicing issues.
• Process monetary transactions, including check cashing, deposits, monetary instrument sales, foreign currency transactions, and credit card cash advances.
• Maintain safe deposit records, including contracts and access slips, and assist customers with access to safe deposit boxes when applicable.
• Make decisions by balancing policy and procedure with appropriate judgment; seek guidance when policies are unclear.

Benefits

• Medical, dental, vision, life, and disability insurance.
• Retirement benefits.
• Vacation.
• Tuition reimbursement.
• The posting also references a robust benefits and retirement package and additional compensation may apply.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed