Operations Associate - Part Time, Temporary - Madison

Etro Fashion USA•New York, NY

About The Position

ETRO is a fashion house that has defined Italian style around the world since 1968. Through textile research and attention to detail, ETRO creates luxury clothing and accessories for men and women, with travel and sartorial tradition at the heart of its collections. The Operations Associate at Etro USA reports to the Store Manager and helps monitor and maintain store operations, inventory, and customer service. The role supports shipping and receiving, stock control, inventory, repairs, store supplies, facilities coordination, and e-commerce fulfillment. The ideal candidate is organized, detail-oriented, proactive, and skilled at problem-solving in a fast-paced environment. This is a part-time, temporary position. The pay is $20.00–$23.00 per hour, based on qualifications and experience.

Requirements

Undergraduate degree or equivalent experience.
At least 3 years of experience in the luxury sector and knowledge of industry-specific dynamics.
Proficiency in Microsoft Office Suite, with strong Excel and Outlook skills.
Ability to react quickly in a fast-paced environment.
Strong communication skills and ability to interact professionally with internal and external individuals.
Ability to build positive, inclusive, and respectful relationships.
Self-motivated, proactive thinker who takes ownership and accountability for actions and outcomes.
Ability to lift and move bulk merchandise.
Proven ability to drive results.
Excellent organizational skills.
Commercial awareness and strong business acumen.

Responsibilities

Perform daily shipping and receiving responsibilities efficiently.
Assist with the biannual End of Season shipping process.
Work on the in-store damaged-product process and recommend and help implement practices to reduce loss from damage.
Assist with in-store stock control, including monthly cycle counts.
Monitor and resolve negative inventory and other stock discrepancies.
Help lead the biannual full inventory process according to guidelines set by headquarters.
Assist with monthly store reconciliation.
Help ensure team members follow operations and stockroom guidelines, and educate them on proper policies and procedures.
Support the Operations Manager with repair management, handle repairs in a timely manner, and communicate concerns appropriately.
Help maintain and organize the back of house, proactively working to prevent loss prevention issues, damages, and sales issues.
Manage supplies such as shipping materials, stationery, and packaging; keep the store stocked and order supplies as needed within budget guidelines.
Assist with coordinating HVAC, electrical, lighting, plumbing, fire monitoring, elevator maintenance, pest control, and store planning updates with the corporate team.
Work on fulfillment and management of e-commerce orders.
Support additional projects and other duties as needed and directed by management.