Operations Associate - Soho, NYC

alts| Alteration Specialists + LABEL • New York, NY

2d • Onsite

About The Position

The Operations Associate supports LABEL’s day-to-day operations, primarily handling garment inventory, shipping, fulfillment, and general operational support. This hands-on role helps ensure garments are accurately tracked, quality-checked, and moved efficiently among clients, clothiers, the showroom, and tailoring teams. The role is based in person at LABEL SoHo in New York City and is part-time, working 20–25 hours per week, at $18 per hour. It reports to the Director of Operations at LABEL.

The associate receives and processes garments, manages shipments and inventory records, monitors garment status, and coordinates handoffs with alteration partners. As needed, the role also supports alterations coordination, showroom readiness, client check-ins and pickups, payments, calls, and general operational needs.

Success in the role means maintaining accurate garment and inventory records, processing garments and shipments on schedule, communicating garment status proactively, keeping the showroom and inventory organized, and independently handling daily priorities while supporting other teams as needed.

Requirements

• Highly organized and detail-oriented, with the ability to manage multiple priorities.
• Strong communication skills and comfort working across teams.
• Dependable, proactive, and comfortable in a fast-paced, client-facing environment.
• Comfortable using technology and CRM systems.
• Able to physically handle, organize, and prepare garments throughout the workday.

Nice To Haves

• Previous experience in retail, apparel, operations, or customer service is preferred.

Responsibilities

• Receive, inspect, organize, and process inbound and outbound garments, including steaming, labeling, storage, and quality control.
• Manage garment shipments, including preparing shipping labels, tracking couriers, and resolving shipping issues.
• Maintain accurate garment records in the CRM, conduct regular inventory audits, and monitor aging garments across the showroom and remote offices.
• Manage weekly fabric “outs” by reviewing vendor updates and removing or identifying unavailable swatches.
• Coordinate completed garment check-ins from the alteration partner, including pickups and deliveries, and ensure clear communication and timely handoffs between teams.
• Coordinate with clothiers, tailoring teams, and ALTS on alterations as needed, including tracking timelines, identifying rush orders, and communicating garment status.
• Maintain an organized, polished, and client-ready showroom.
• Assist with client check-ins, garment pickups, payments, and incoming calls.
• Support general operational needs, including supplies, facility coordination, and vendor communication.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed