HN454 - House Manager/Senior Housekeeper - SoHo, NYC

British American Household Staffing•New York, NY

9d•$55•Onsite

About The Position

A client in SoHo, Manhattan is seeking an experienced, proactive and flexible House Manager/Senior Housekeeper for a supportive private household team. This is a hands-on position combining high-standard housekeeping with coordination of household operations. The successful candidate will help keep the residence immaculate, organised, maintained and ready for the principal, family and guests, and will anticipate needs, manage contractors and resolve practical issues. The principal is in residence for most of the year and may be accompanied by family, pets and guests. The House Manager/Senior Housekeeper works closely with another housekeeper, drivers, property management and the family office. The position calls for ownership, sound judgement, discretion, initiative and a collaborative approach. The standard schedule is Monday through Friday, 8:30 a.m.–4:30 p.m. When the family is in residence, the two housekeepers stagger their schedules across five days Monday through Sunday so that someone is present daily. Weekday starts may be at 6:00 or 6:30 a.m., and weekend starts at 7:00 a.m. Weekend work is required when guests are in residence, averaging one to two weekends per month; days off may then be taken during the week, provided coverage is maintained. Staff must be available for on-site duties within a 6:30 a.m.–7:00 p.m. window on a rotating basis, reachable outside those hours, and able to provide full-time cover when the other housekeeper is on annual leave. Additional hours, schedule changes and last-minute adjustments may be required. Work may be required on public holidays, particularly when the principal is in residence. Compensation is $55 or more per hour, depending on experience and suitability, with overtime paid as applicable. Benefits include 20 days of paid leave inclusive of public holidays, up to 10 days of paid sick leave, a monthly healthcare reimbursement of up to $1,000 for family coverage or $700 for single coverage in accordance with ICHRA rules, and a performance-related annual bonus. A retirement plan is not provided.

Requirements

Relevant experience in a high-standard private household, ideally in a senior housekeeping or combined housekeeping and household-management role.
Excellent cleaning, laundry and ironing skills.
Experience caring for antiques and artwork.
Table-service experience.
Confidence using computers, household technology and digital communication tools.
Ability to maintain organised household expense records.
Experience coordinating vendors, contractors and maintenance.
Ability to prepare simple, healthy meals.
Fluent spoken and written English and clear, confident communication with the principal, office, contractors and other third parties.
Sound judgement, discretion and professionalism appropriate to a private household.
Comfort providing hands-on dog care and a positive approach to dogs.
Capacity for active, hands-on housekeeping and household operations.
Flexibility to adapt to changing schedules, additional hours, weekend or public holiday work, and last-minute adjustments; availability within the stated on-site duty window and reachability outside it.
A genuine can-do attitude, initiative, resilience, organisation, follow-through, service mentality and ability to work independently while taking direction and collaborating with the wider team.
Confidence communicating expectations to contractors and monitoring their work effectively.

Responsibilities

Take day-to-day ownership of keeping the residence organised, well maintained and ready for the principal, family and guests; anticipate needs and resolve practical issues proactively.
Perform cleaning, deep cleaning, daily tidying, laundry and ironing to an excellent standard; this is a hands-on role, not purely supervisory.
Clean and care for antiques, artwork, delicate furnishings and finishes using appropriate methods.
Prepare bedrooms, bathrooms and living spaces for arrivals; provide table service and discreet support during stays.
Monitor household stock, replenish supplies, organise grocery shopping and errands, and maintain accurate household expense records.
Identify maintenance needs, liaise with property management, arrange access for vendors and contractors, oversee their work and follow through to ensure completion.
Prepare and cook healthy, simple meals when required.
Help care for the household’s dogs, including feeding, walking and supporting their daily routines as required.
Maintain clear communication with the principal, the other housekeeper and the family office; provide weekly updates and promptly flag issues.
Work collaboratively with colleagues and the wider household team, stepping in where needed to maintain smooth service.
Provide daily coverage when the principal is in residence or guests are staying, cover full-time when the other housekeeper is on annual leave, and work weekends or public holidays when required.

Benefits

Overtime paid as applicable.
20 days’ paid leave (PTO), inclusive of public holidays.
Up to 10 days of paid sick leave.
Monthly healthcare reimbursement up to $1,000 for family coverage or $700 for single coverage, in accordance with ICHRA rules.
Performance-related annual bonus.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume