Operations Associate, Part Time - Soho

Reformation • New York City, NY

4d • Onsite

About The Position

Reformation is hiring a part-time Operations Associate for its Soho store. The role supports daily store operations, standardizes processes, assists with inventory control and merchandising, and maintains a clean, organized, brand-aligned store environment. The associate helps achieve store goals while contributing to a positive customer shopping experience.

The schedule requires at least 20 hours per week and at least three days per week, including weekends. Flexibility to work days, nights, weekends, and holidays may be required to meet business needs.

Requirements

• At least 1 year of relevant experience in a fast-paced, creative service environment.
• Familiarity with desktop, mobile, tablet, and digital technology functionality.
• Experience working with a sales or retail organization and/or an operationally intensive business.
• Ability to work in a fast-paced setting.
• Strong interpersonal skills and ability to interact effectively with diverse personalities.
• Self-motivation and a driven approach to taking on new challenges.
• Availability to work a minimum of 20 hours per week and at least 3 days per week, including weekends.
• Ability to work a flexible schedule, including days, nights, weekends, and holidays if required by business needs.

Responsibilities

• Support operational efforts required to achieve store goals and maintain seamless store procedures.
• Follow processes and procedures to track in-store inventory accurately.
• Track, receive, and process inbound inventory shipments.
• Complete inventory tasks, including inbound and outbound store transfers, shipment processing, and omnichannel order processing.
• Process shipments by receiving, hanging, steaming, tagging when applicable, and organizing merchandise in the back of house.
• Support markdown processing when applicable.
• Submit facilities tickets to address maintenance, presentation, and organization needs.
• Organize store supplies and maintain a back-of-house area that reflects brand and concept standards.
• Prepare and deliver customer fitting rooms quickly and accurately.
• Prepare customer purchases according to brand standards, including preparing, folding, and bagging products.
• Replenish the sales floor as products sell to maintain visual presentation and inventory levels.
• Support visual merchandising tasks for new products and adjust presentations when products sell out or through.
• Execute visual displays and mannequins when directed.
• Contribute to loss prevention throughout the business.
• Uphold the time and attendance policy.
• Help maintain an inspiring store environment where products are easily accessible.
• Reflect Reformation’s core values and culture, and maintain a professional, healthy, and productive work environment.
• Bring an ambitious and passionate attitude to work and contribute to customer service evaluations.

Benefits

• Employer-sponsored private medical, dental, and vision insurance for eligible employees.
• Commuter benefits for eligible employees.
• Paid time off policies, including vacation, sick leave, and company holidays, for eligible employees.
• Retirement planning support for eligible employees, including the option to invest in ESG-aligned funds.
• Fertility care support through Carrot and up to $5,000 USD reimbursement for related fertility expenses after 1 year of employment.
• Yearly donations to community efforts.
• Clothing discount.
• Culture events, including Ref Values week and Volunteer Time Off.
• Opportunities for growth and collaboration with colleagues around the world.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed