Operations Associate, Part Time - Melrose, CA - Los Angeles

Reformation•Los Angeles, CA

2d•Onsite

About The Position

The Operations Associate supports daily store operations, standardizes processes, assists with merchandising, and maintains a clean, organized store environment. The role supports store goals and inventory control while helping create a positive shopping experience. The position requires at least 20 hours per week across at least three days, including weekends, with schedule flexibility for days, nights, weekends, and holidays when business needs require it. The associate handles inventory and shipment processing, store transfers, omnichannel orders, markdowns, back-of-house organization, and supplies. The role also supports customer fitting rooms and purchases, replenishes and presents sales-floor products, executes visual merchandising tasks, contributes to loss prevention, and helps maintain brand standards and a professional, productive store environment.

Requirements

At least 1 year of relevant experience in a fast-paced, creative service environment.
Familiarity with user functions on desktop, mobile, tablet, and digital technologies.
Experience working with a sales or retail organization and/or an operationally intensive business.
Ability to work in a fast-paced setting.
Strong interpersonal skills and ability to interact effectively with diverse personalities.
Self-motivation and a driven approach to taking on new challenges in work and career.
Availability to work at least 20 hours per week and at least 3 days per week, including weekends.
Ability to work a flexible schedule, including days, nights, weekends, and holidays if required by business needs.

Responsibilities

Support operational efforts required to achieve store goals and maintain seamless store procedures.
Use established processes to track in-store inventory accurately.
Track, receive, and process inbound inventory shipments.
Complete inventory tasks, including inbound and outbound store transfers, shipments, and omnichannel order processing.
Process shipments by receiving, hanging, steaming, tagging when applicable, and organizing merchandise in the back of house.
Support markdown processing when applicable.
Submit facilities tickets to support store maintenance, presentation, and organization.
Organize store supplies and maintain back-of-house brand and concept standards.
Prepare and deliver customer fitting rooms quickly and accurately.
Prepare customer purchases according to brand standards by preparing, folding, and bagging products.
Replenish the sales floor as products sell to maintain visual presentation and inventory levels.
Support visual merchandising as new products arrive and adjust presentations when products sell out or through.
Execute visual displays and mannequins when directed.
Contribute to loss prevention across all areas of the business.
Follow the time and attendance policy and contribute to a professional, healthy, and productive work environment.
Reflect Reformation’s core values and culture, and help maintain an inspiring store environment where products are accessible.
Deliver customer service that earns extraordinary feedback and service-evaluation scores.

Benefits

Employer-sponsored private medical insurance for eligible employees.
Dental insurance for eligible employees.
Vision insurance for eligible employees.
Commuter benefits.
Paid time off, including vacation, sick leave, and company holidays, for eligible employees.
Retirement planning support for eligible employees, including the option to invest in ESG-aligned funds.
Fertility care support through Carrot, including up to $5,000 USD reimbursement for related expenses after one year of employment.
Yearly donations to community efforts.
Clothing discount.
Culture events, including Ref Values week and Volunteer Time Off.