Operations Associate- Emergency Department

Baystate Health • Springfield, MA

12d • $17 - $26 • Onsite

About The Position

Operations Associate in Springfield, MA | Baystate Health Careers Department: Emergency Location: Baystate Medical Center, Springfield Massachusetts Job Type: Full-Time Shift: Night Make an Impact with Baystate Health Baystate Health is seeking a Operations Associate (OA) to join our Emergency Department team at Baystate Medical Center in Springfield, Massachusetts . Our Emergency Department team provides care to a diverse adult patient population, working closely with physicians, nurses, and interdisciplinary teams to deliver safe, compassionate, high-quality care.

Requirements

• Full-Time, 24 hours per week
• Night shift, 7pm-7:30am
• 12-hour shifts
• Every other Friday and Saturday Night
• Every other Holiday

Responsibilities

• Bed Management & Patient Flow: Coordinates admissions, discharges, and transfers; tracks bed availability and patient status; communicates updates with nursing, case management, physicians, and other departments to support efficient patient throughput.
• Administrative & Clinical Team Support: Provides administrative support to nurses, hospitalists, case managers, and interdisciplinary teams; assists with rounds, consults, follow-up appointments, staffing assignments, schedules, and unit-specific projects.
• Communication & Coordination: Facilitates timely communication among patients, families, clinical staff, physicians, and ancillary departments; answers and directs calls, relays messages, coordinates priority services, and provides accurate shift handoffs.
• Medical Records & Documentation: Maintains accurate and organized patient records, prepares documentation for admissions, transfers, and discharges, obtains required signatures, maintains unit logs, and ensures records are appropriately processed and submitted.
• Patient & Family Support: Welcomes and orients patients and families to the unit, answers routine questions, provides appropriate information, and directs concerns to the appropriate healthcare team member.
• Unit Operations & Resource Management: Supports daily unit operations through staffing coordination, supply inventory and ordering, charge entry, scheduling, and retrieval of medications, blood products, supplies, and other resources as needed.
• Systems & Technology: Accurately utilizes required clinical, administrative, staffing, and patient-flow systems to maintain patient information, documentation, scheduling, and departmental operations.
• Patient Safety & Emergency Response: Maintains knowledge of emergency procedures and equipment, promptly initiates appropriate emergency response processes, and mobilizes necessary support personnel as directed.

Benefits

• Medical, dental, and vision coverage, including local Health New England plans.
• Tuition assistance, CEUs, and professional development opportunities.
• Clinical advancement, leadership development, and internal career opportunities.
• Career options across Baystate Health hospitals, practices, and services throughout western Massachusetts.
• Retirement savings and employer match.
• Generous PTO for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed