Director Nursing Operations Emergency Department
About The Position
The Director, ED Nursing Operations is responsible and accountable for management of nursing practice, nursing education and professional development, administration, and nursing services for areas of oversight. The role ensures the development, implementation, and evaluation of evidence-based policies, programs, and services consistent with professional standards and values, under the guidelines and vision of the Chief Nursing Officer and Vice President, Patient Care Services. The Director creates an environment that supports nursing practice, retention, and recruitment, and ensures the professional development and competence of direct reports, nursing staff, and other support staff. The position is accountable for operational performance across care delivery, quality outcomes, budget performance, physician and patient satisfaction, and departmental turnover. The role leads and manages ED nursing operations, drives quality outcomes, fosters professional development, and optimizes performance while promoting excellent patient care and staff engagement.
Requirements
- Bachelor’s degree in Nursing.
- Five years of healthcare operational experience in a nursing leadership role.
- Registered Nurse license in Tennessee, upon hire.
- Basic Life Support (CPR), upon hire.
Nice To Haves
- Master’s degree in Nursing.
- Advanced Cardiac Life Support, upon hire.
Responsibilities
- Manage nursing practice, nursing education and professional development, administration, and nursing services for areas of oversight.
- Develop, implement, and evaluate evidence-based policies, programs, and services consistent with professional standards and values.
- Create an environment that supports nursing practice, staff retention, and recruitment.
- Ensure the professional development and competence of direct reports, nursing staff, and other support staff.
- Manage operational performance related to care delivery, quality outcomes, budget performance, physician and patient satisfaction, and departmental turnover.
- Identify and participate in establishing nursing and ancillary staff development programs to provide the skills needed to care for CHI Memorial’s patient population.
- Participate in establishing and annually assuring competencies for patient care staff, and monitor competencies on an ongoing basis.
- Establish and maintain high physician satisfaction with services provided.
- Identify leadership development opportunities for Nurse Managers and work with appropriate individuals to establish operational goals for improving outcomes.
- Collaborate with other departments to achieve and maintain high patient satisfaction.
- Meet compliance standards of the Joint Commission, life safety requirements, and other state, federal, and regulatory bodies affecting service delivery.
Benefits
- Loan Forgiveness Program
- Relocation assistance
- On-site childcare at the Glenwood campus with extended hours
- On-site gym at the Glenwood campus with group classes
- Board Certification Allowance
- Care@Work premium account for support with children, pets, dependent adults, and household needs
- Tuition Assistance
- Matching 401(k) and 457(b) retirement programs
- Wellness Program
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What This Job Offers
Job Type
Full-time
Career Level
Director
