Director Emergency Department

Community Health Systems Professional Services Corporation•Carlsbad, NM

About The Position

The Director, Emergency Department provides strategic leadership and operational oversight for the department, ensuring high-quality, patient-centered care in a fast-paced environment. The role oversees clinical practice, departmental operations, staffing, and education while fostering excellence, innovation, and collaboration. The Director ensures regulatory compliance, drives quality improvement, and supports team members’ professional development to achieve organizational goals. The Director collaborates with medical staff, nursing leadership, ancillary departments, and hospital leadership to improve care coordination, throughput, patient experience, and departmental performance. The position monitors key metrics, supports regulatory and accreditation readiness, leads emergency preparedness planning, and responds to patient-care concerns, critical incidents, and operational disruptions. Leadership responsibilities include staff supervision and development; scheduling and performance evaluations; strategic planning, budgeting, and resource allocation; monitoring expenditures; evaluating new technologies; developing departmental policies and procedures; and supporting quality assurance, audits, inspections, and accreditation. The Director also works in a staff role when required and fulfills the competencies established for that role. Applicants must be authorized to work in the United States for any employer. This position is not eligible for immigration sponsorship now or in the future.

Requirements

Bachelor’s degree in a relevant field, or more than seven years of direct experience in lieu of a bachelor’s degree.
Three to five years of experience in a closely related field with a bachelor’s degree.
Registered Nurse (RN) state licensure and/or compact state licensure.
Basic Life Support (BCLS) certification.
Advanced Cardiac Life Support (ACLS) certification.
Strong leadership, organizational, and communication skills.
Ability to collaborate with interdisciplinary teams and manage cross-functional relationships.
Ability to foster teamwork, professionalism, and continuous improvement.
Ability to communicate effectively with leadership, team members, and stakeholders.
Ability to work effectively with others, delegate responsibilities, and independently manage tasks to meet deadlines.
Problem-solving and critical-thinking skills.
In-depth knowledge of industry best practices and regulatory compliance, if applicable.
Strong organizational and time-management skills.
Proficiency with Google and Microsoft platforms, healthcare software systems, and data-analysis tools.
Authorization to work in the United States for any employer; immigration sponsorship is not available now or in the future.

Nice To Haves

Master’s degree.
Three to five years of previous leadership experience.
Certified Emergency Room Nurse (CEN).
Trauma Nursing Core Course (TNCC).
Emergency Nursing Pediatric Certification (ENPC).

Responsibilities

Provide strategic leadership and operational oversight of the Emergency Department to ensure high-quality, patient-centered care consistent with organizational and regulatory standards.
Collaborate with medical staff, nursing leadership, and ancillary departments to improve care coordination, throughput, and patient experience.
Monitor departmental performance metrics, including length of stay, left-without-being-seen rates, door-to-provider times, and patient satisfaction, and implement improvement strategies.
Partner with hospital leadership to maintain readiness for regulatory, accreditation, and compliance requirements, including those of The Joint Commission, CMS, and state agencies.
Direct emergency preparedness planning and participate in disaster response coordination for mass casualty and crisis situations.
Respond to patient-care concerns, critical incidents, and operational disruptions, resolving issues and communicating outcomes effectively.
Provide leadership, mentorship, and professional development opportunities for departmental staff.
Schedule employees to use resources effectively and consult leadership about potential staffing issues.
Conduct performance evaluations, set goals, and provide staff feedback on performance and development.
Collaborate with hospital leadership on departmental strategic direction, budgeting, resource allocation, and long-term planning.
Monitor expenditures to support cost-effective service delivery.
Evaluate and implement technologies to enhance operational efficiency.
Develop and implement departmental policies, procedures, and protocols to optimize quality and efficiency.
Ensure regulatory compliance and, as applicable, oversee accreditation processes and participate in audits and inspections.
Follow established quality control practices to ensure accuracy, consistency, and safety.
Work with leadership teams to coordinate and improve service delivery, and stay current with industry advancements, technologies, and regulatory changes.
Work in a staff role when required and fulfill the responsibilities and competencies established for that job.
Maintain regular and reliable attendance, comply with policies and standards, and perform other duties as assigned.