Operations Associate (Full-Time)

Alo Yoga•Skokie, IL

5d•Onsite

About The Position

The Operations Associate is a key member of the store team, responsible for driving profitability and operational efficiency. Working closely with the Operations & Visual Management team, this role initiates and completes operational work and provides feedback to help achieve optimal store-wide results. The associate supports inventory accuracy, shipment and product flow, visual standards, stockroom processes, and other store operations while helping maintain a safe, clean, and inviting environment. The role requires constant movement throughout the store, including the sales floor and back of house, and taking initiative on additional tasks when not assisting guests. The position is full-time and non-exempt, with open availability seven days a week for 32–40 hours. Employees must be available to work during the company blackout period, from the week of American Thanksgiving through the first week of January. The listed base pay range for Skokie, Illinois is $16.00–$21.00 per hour; associates may also be eligible for monthly store incentive bonuses.

Requirements

At least 1 year of prior work experience in a client-centric sales and operational environment.
Ability to move constantly throughout all areas of the store.
Ability to lift, push, carry, or otherwise move up to 50 pounds.
Ability to lift, bend, kneel, climb, crawl, and/or twist, and safely climb up and down a ladder.
Ability to stand and move for an entire shift.
Passion for customer service and delivering exceptional experiences.
Self-motivated, with a desire to achieve results and excel individually and as part of a team.
Align with and embody ALO’s Guiding Principles.
Open availability seven days a week for 32–40 hours.
Availability to work during the company blackout period, from the week of American Thanksgiving through the first week of January.

Responsibilities

Execute inventory management processes to maximize inventory accuracy and reduce shrink.
Investigate root causes of inventory accuracy issues and partner with the General/Store Manager to escalate process or system gaps.
Support shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day replenishment, floor set updates, and supply management.
Maintain and champion strong visual standards on the sales floor.
Support reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities.
Maintain strong stockroom standards and processes to support a safe work environment and efficient operations.
Move dynamically throughout the retail floor to assess and fulfill the needs of the business, team, and guests.
Execute company-level operations-focused directives, projects, and initiatives in partnership with the Operations & Visual Management team.
Assist with shipment processing and product flow, including visual merchandising placement and daily replenishment.
Use business metrics to support strategies that drive results.
Resolve client needs quickly and effectively to ensure customer satisfaction.
Identify product concerns and communicate inventory needs to support business goals.
When not assisting guests, take initiative to perform tasks that keep the store clean, safe, inviting, and efficient.

Benefits

Generous ALO employee discount.
Free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes.
Competitive medical, dental, and vision plan options.
Free virtual access to mental health providers.
New parent support for employees and dependents.
401(k) with company matching.
Monthly store incentives.
Clothing allowance.
Free yoga classes at select Sanctuaries.
Commuter benefits.