Business Operations Associate - Full Time
About The Position
As a Business Operations Associate, you support store operations by ensuring accurate processing of sales, auctions, and appraisals. The role combines customer service, attention to detail, and organization in a fast-paced, team-oriented environment. You manage cash, audit and process critical paperwork, and communicate clearly with customers and internal teams while upholding CarMax’s commitment to transparency and integrity. The position includes supporting multiple departments, assisting with overflow traffic, and training and mentoring new associates. Associates must follow CarMax Environmental, Health and Safety requirements and maintain a clean and orderly work area.
Requirements
- Ability to read, interpret, and record data accurately for compliance and reporting.
- Strong organizational and multitasking skills in a deadline-driven environment.
- Proficiency in Microsoft Office and data entry systems, with intermediate PC skills.
- Effective verbal and written communication skills for customer and team interactions.
- Ability to lift up to 20 lbs and work on your feet for extended periods.
- Commitment to confidentiality, integrity, and adherence to CarMax policies.
- Flexibility to work varied schedules, including nights, weekends, and holidays.
Responsibilities
- Greet customers, answer questions, and guide them through paperwork processes while delivering outstanding customer service.
- Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
- Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and documentation for funding.
- Receive payments, prepare deposits, and maintain cash security protocols.
- Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
- Perform clerical duties, including filing, data entry, and reconciliation of missing information.
- Follow CarMax Environmental, Health and Safety requirements and maintain a clean and orderly work area.
Benefits
- Up to 48 hours of sick time per year, accrued per pay period, for eligible full-time hourly or commission/incentive-eligible associates.
- Between 80 and 200 hours of vacation time per year after a 90-day waiting period, depending on years of continuous service, for eligible full-time hourly or commission/incentive-eligible associates.
- Eight hours of pay for each of six scheduled paid holidays per year, plus one floating holiday, for eligible full-time hourly or commission/incentive-eligible associates.
- Holiday Premium Pay when an eligible associate works on a scheduled holiday due to business need.
- Full-time salaried associates receive paid time away as needed for sick time, vacation, bereavement, jury duty, holidays, and floating holidays, subject to manager approval.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
