Sales Operations Support for PACS informatics software

Fujifilm•Remote,

7d•Remote

About The Position

The Operations Associate, Informatics role will be responsible for supporting and maintaining account relationships and internal operational procedures for the Synapse Select PACS software customer base. At FUJIFILM Healthcare Americas Corporation, we’re on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics. But we don’t stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly. Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive. Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town. Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.”

Requirements

Associate’s degree in business preferred or equivalent experience.
Minimum of 1-2 years of relevant experience.
Experience working with customer contracts preferred.
Fluent in Microsoft Office Products.
Ability to provide support on multiple projects at the same time.
Able to work independently in a fast paced, deadline driven environment and multitask within an environment of rapidly changing priorities.
Strong interpersonal, verbal and written communication skills.
Experience with internal software tools such as Salesforce, Salesforce Service, and SAP are a plus.
Strong problem-solving skills.
Extreme attention to detail.

Responsibilities

Maintain fluent knowledge of sales models, contracts, and available product options for the Synapse Select product.
Maintain and update reference documentation under the direction of Manager of Operations – Informatics, Global Product Manager, and Sales Team.
Proactively work with customers to update and maintain customer contact information.
Maintain multiple customer databases.
Act as a liaison between customers and Fujifilm departments.
Work closely with Global Product Manager, Finance departments and Sales Team to address billing issues.
Provide customers with detailed account information as needed.
Provide customer account and business metric data to Global Vice President Cardiovascular Business and Global Product Manager.
Identify contract inadequacies.
Provide follow up and support for efforts to increase profit margins while supporting process standardization.
Intake cancellations.
Provide customers with information on cancellation processes and communicate cancellations internally with affected departments.
Manage and track tasks associated with cancellations.
Provide Administrative Assistant work as needed including but not limited to; scheduling internal and external meetings, and sending customer notifications following established processes or upon request from legal and/or leadership.
Comply with the company’s Quality Management System.
Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards.