Clinical Informatics and Support Specialist

Physicians Primary Care•Fort Myers, FL

2d•Onsite

About The Position

Serves as practice coordinator for health information systems and clinical mentor. Maintains health informatics application and procedures. Reviews, evaluates and implements requests from users on health informatics systems. Implements and tests updates, enhancements and new releases. Analyzes problems, determines cause and initiates corrective action. Supports and implements Artificial Intelligence (AI) tools and innovations. Provides new provider training and support, as well as new hire orientation training. Offers in-service and other forms of continuing education of software and hardware to users. Coordinates new software applications with user departments. Possesses a working knowledge of all health informatics software modules and the ability to troubleshoot hardware problems. Takes independent action to correct problems encountered during systems operations within the authority level. Coordinates the Medical Assistant Apprentice program, including candidate selection, rotation assignment, training, support, liaison with online instructors, and acting as the clinic mentor for the program. Enhances patient care by maintaining a high level of interaction with clinical staff. Shares on-call duties with other individuals within Information Services. Involved in the implementation of new initiatives. Ability to work independently while collaborating with other team members. Works at maintaining a good rapport and a cooperative working relationship with providers and staff. Attends required meetings and participates in committees as requested. Maintains patient confidentiality and protected health information (PHI) in a manner consistent with HIPAA. Bilingual staff may be called upon to interpret if needed. Performs related work as required.

Requirements

Two (2) or more years of computer experience.
Good interpersonal skills.
Ability to work with limited supervision.
Ability to think logically for interpreting and analyzing problems assigned or encountered.
Good written and verbal communication skills.
Ability to take initiative in development and completion of assignment and projects.
Good time management skills.
Good general knowledge of data processing design and techniques.
Ability to travel independently throughout the offices as needed.

Nice To Haves

Associates degree in computer science or related field preferred.

Responsibilities

Serves as practice coordinator for health information systems and clinical mentor.
Maintains health informatics application and procedures.
Reviews, evaluates and implements requests from users on health informatics systems.
Implements and tests updates, enhancements and new releases.
Analyzes problems, determines cause and initiates corrective action.
Supports and implements Artificial Intelligence (AI) tools and innovations.
Provides new provider training and support.
Provides new hire orientation training.
Provides in-service and other forms of continuing education of software and hardware to users.
Coordinates new software applications with user departments.
Troubleshoots hardware problems.
Takes independent action to correct problems encountered during systems operations within authority level.
Coordinates Medical Assistant Apprentice program including candidate selection, rotation assignment, training, support, liaison with online instructor and acts as the clinic mentor for the program.
Enhances patient care by maintaining high level of interaction with clinical staff.
Share on-call duties with other individuals within Information Services.
Implementation of new initiatives.
Works at maintaining a good rapport and a cooperative working relationship with providers and staff.
Attends required meetings and participates in committees as requested.
Maintains patient confidentiality and protected health information (PHI) in a manner consistent with HIPAA.
Performs related work as required.