Clinical Informatics and Support Specialist

Physicians’ Primary Care•Fort Myers, FL

3d•Onsite

About The Position

Serves as practice coordinator for health information systems and clinical mentor. This role involves maintaining health informatics applications and procedures, reviewing and implementing user requests, and testing updates and enhancements. The specialist will also support and implement AI tools, train new providers and hires, and provide ongoing education on software and hardware. Key responsibilities include troubleshooting hardware and software issues, coordinating the Medical Assistant Apprentice program, and enhancing patient care through interaction with clinical staff. The role also includes on-call duties, implementing new initiatives, and maintaining good working relationships with providers and staff. Confidentiality of patient information (PHI) in accordance with HIPAA is essential. Bilingual staff may be asked to interpret.

Requirements

Good interpersonal skills.
Ability to work with limited supervision.
Ability to think logically for interpreting and analyzing problems assigned or encountered.
Good written and verbal communication skills.
Ability to take initiative in development and completion of assignment and projects.
Good time management skills.
Good general knowledge of data processing design and techniques.
Possession of a State License in nursing.
Two (2) or more years of computer experience.

Nice To Haves

Associates degree in computer science or related field preferred.

Responsibilities

Maintains health informatics application and procedures.
Reviews, evaluates and implements requests from users on health informatics systems.
Implements and tests updates, enhancements and new releases.
Analyzes problems, determines cause and initiates corrective action.
Supports and implements Artificial Intelligence (AI) tools and innovations.
New provider training and support.
New hire orientation training.
Provides in-service and other forms of continuing education of software and hardware to users.
Coordinates new software applications with user departments.
Troubleshoots hardware problems.
Coordinates Medical Assistant Apprentice program including candidate selection, rotation assignment, training, support, liaison with online instructor and acts as the clinic mentor for the program.
Enhance patient care by maintaining high level of interaction with clinical staff.
Share on-call duties with other individuals within Information Services.
Implementation of new initiatives.
Works at maintaining a good rapport and a cooperative working relationship with providers and staff.
Attends required meetings and participates in committees as requested.
Maintains patient confidentiality and protected health information (PHI) in a manner consistent with HIPAA.