Operations Associate II - Physical Securities Processing

RBC•Minneapolis, MN

2d•$45,000 - $70,000•Onsite

About The Position

As an Operations Associate II in the Physical Securities Processing team, you will provide processing and customer service support for exception-based complex Operation’s processes. Incumbent will review, verify, and record data into technology systems supporting department processes. You will research, resolve, or secure requested information for other Operation’s areas, RBC Business Units, external customers or industry participants. Address escalated questions independently seeking assistance from Team Lead or Manager as appropriate following established department procedures. If you have exceptional problem solving skills, enjoy fast paced challenging work, and are looking for the next step in your career, we want to hear from you!

Requirements

4-year degree from an accredited university (or equivalent) OR high school diploma (or equivalent) AND at least 1 years of job-related experience
Effective problem identification, analytical, and resolution skills along with proficient computer skills in Microsoft office products
Ability to communicate effectively both verbally and in writing, excellent customer service skills, organizational skills, and superb attention to detail
Ability to handle multiple priorities in a fast-paced and deadline driven environment

Nice To Haves

4-year degree from an accredited university in business, finance or related field
1+ year business, finance, customer service experience

Responsibilities

Provide accurate processing support for standardized and/or manual processes within a specific Operations department
Accurately review, verify and/or record data into technology supporting department processes
Understand department procedures and required accountabilities in the area or department in which the incumbent works. Refer to department manuals for instructions and task assignments for the specific role
Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information from other Operation’s departments, RBC Business Units, external customers or industry participants
Address escalated questions independently, seeking assistance from Team Lead or Manager as appropriate following established department procedures
Reduce risk by suggesting process changes or modifications as appropriate
Perform other duties and responsibilities as assigned