Operations Specialist (Securities)

Synovus•Atlanta, GA

1d•Onsite

About The Position

The Operations Specialist (Securities) provides operational and client service support to Financial Advisors and their teams, helping ensure an efficient, organized, and exceptional client experience. This role manages key service requests, account administration, documentation, and internal workflows while ensuring activities are completed accurately and in accordance with firm policies and procedures.

Requirements

High school diploma or equivalent
1 year of job related experience.
May sit for long periods of time
Talk and hear regularly
Use of hands, ability to reach
Ability to see objects up close or at a distance, use peripheral vision, identify basic colors
Up to 10 pounds weight lifting/force exertion required
Weight/force exertion required less than 10% of the time

Responsibilities

Provide day-to-day operational and client service support to Financial Advisors and team members.
Coordinate and manage client service requests from initiation through completion, ensuring timely and accurate follow-up.
Assist with new account opening, client onboarding, account maintenance, and ongoing servicing, including gathering required information and documentation.
Facilitate account-related operational requests, including money movements, account updates, transfers, and other service activities in accordance with firm procedures.
Review client documentation for completeness and accuracy and proactively resolve outstanding or incomplete items.
Maintain accurate client and account information within firm-approved systems and track pending operational activities.
Partner with internal operations, service, compliance, and support teams to research and resolve client and account-related issues.
Assist clients with firm-approved digital tools, online account access, electronic signatures, document delivery, and other digital capabilities.
Maintain knowledge of firm policies, procedures, technology, and operational requirements while identifying opportunities to improve workflows, team efficiency, and the overall client experience.
Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Firm authority in a timely fashion.
Performs other related duties as required.