About The Position

This is a part-time, home-based Operations Assistant role for a Trades & Labor Company in the USA. The primary responsibilities include managing task lists, communicating with clients via text and phone, coordinating logistics with various service providers, preparing the field team for jobs, and managing email correspondence and scheduling.

Requirements

  • Proficiency with the Motion app.
  • Strong communication skills, particularly via text and VOIP phone.
  • Experience in coordinating logistics with various service providers.
  • Ability to manage email correspondence and scheduling effectively.
  • Client service orientation.

Responsibilities

  • Maintain and manage task lists (open and delegated items) using the Motion app.
  • Communicate with clients primarily via text/VOIP phone app, and via booking links.
  • Draft and send client messages on behalf of the business owner.
  • Coordinate logistics with movers, junk removal services, dumpsters, donation centers, and contractors—confirming availability, pricing, and arrival windows.
  • Prepare the field team with necessary supplies, access instructions, and job details ahead of scheduled work.
  • Monitor and manage email correspondence and scheduling.
  • Resolve routine client questions and escalate to Beth only when necessary.
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