Lead Management & Admin Assistant for a Home Organization Services in US (Home Based Part Time)

Virtual Coworker•New York, NY

3d•Remote

About The Position

We are seeking a motivated and organized Lead Management & Admin Assistant to support our Home Organization Services business. This is a part-time, home-based role that involves managing administrative tasks, handling lead generation and sales processes, scheduling appointments, and managing social media outreach. The ideal candidate will be proactive, detail-oriented, and possess excellent communication skills to effectively engage with clients and manage various operational aspects of the business.

Requirements

Experience in administrative tasks (email, calendar, data entry, follow-ups).
Proficiency in managing company inboxes and responding to emails professionally.
Experience with CRM or tracking systems.
Ability to handle customer inquiries and route them appropriately.
Experience managing online accounts like Thumbtack.
Skills in outbound and follow-up outreach via phone, text, and email.
Experience in sales processes and client conversion.
Ability to track leads, follow-ups, and conversions.
Experience in scheduling appointments and managing calendars.
Skills in sending appointment reminders and confirmations.
Experience managing social media accounts and posting content.
Ability to generate leads through direct outreach.
Skills in monitoring social media engagement and responding to comments/messages.
Excellent written and verbal communication skills.
Strong organizational and time management skills.
Detail-oriented and proactive approach.

Nice To Haves

Experience in home organization services.
Familiarity with specific CRM software.
Experience supporting promotions or ad content.

Responsibilities

Manage day-to-day administrative tasks including email, calendar management, data entry, and follow-ups.
Organize and manage the company inbox, ensuring it is clean and up-to-date.
Respond to incoming emails promptly and professionally, escalating issues as needed.
Maintain and update the CRM or tracking system for leads and client information.
Handle general customer inquiries and route them to the appropriate team members.
Provide ad hoc support to the owner and team as required.
Monitor and manage the Thumbtack account, responding promptly to new leads.
Conduct outbound and follow-up outreach to potential clients via phone, text, and email.
Pitch services and guide prospects through the sales process to convert them into clients.
Track leads, follow-ups, and conversions in the CRM or tracking system.
Follow up on quotes and estimates to close pending leads.
Schedule appointments and consultations between prospects/clients and the team.
Manage the team's calendar to prevent conflicts and ensure smooth operations.
Send appointment reminders and confirmations to reduce no-shows.
Manage and post content across social media accounts.
Reach out directly to potential clients to generate new leads and interest.
Monitor social media engagement and respond to comments/messages.
Support promotions, seasonal campaigns, or ad content as needed.