Customer Service Representative for a Media Provider in the US (Home Based Part Time)

Virtual Coworker • Los Angeles, CA

11d • Remote

About The Position

This is a part-time, home-based Customer Service Representative role for a media provider serving clients in the US. The primary focus will be on handling inbound and outbound phone calls with real estate clients, as well as supporting other segments such as architecture, construction, and special projects. The role involves managing client requests, coordinating with internal teams, and utilizing AI tools for communication and problem-solving.

Requirements

• Experience with CRM systems (Airtable mentioned).
• Familiarity with AI tools (e.g., ChatGPT).
• Ability to manage client communication tickets across multiple platforms.
• Experience with phone-based customer service (inbound/outbound calls).
• Communication skills for coordinating with internal and overseas teams.

Nice To Haves

• Experience in the media industry.
• Experience with real estate, architecture, or construction client segments.
• Familiarity with WhatsApp for business communication.

Responsibilities

• Handle inbound/outbound phone calls with real estate clients (primary focus) and other segments (architecture, construction, special projects).
• Update and manage CRM records via Airtable.
• Support client requests for post-project adjustments, coordinating with the internal/post-production team as needed.
• Communicate with the overseas post-production team (Brazil-based) via WhatsApp.
• Manage client communication tickets across multiple platforms.
• Identify and support upsell opportunities as familiarity with the business grows.
• Use AI tools (e.g., ChatGPT) to assist with communication, prompt-writing, and problem-solving.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed