Operations Assistant

Hope House Colorado•Arvada, CO

6d•$40,000 - $53,000•Onsite

About The Position

The Operations Assistant (OA) is the first point of contact for all Hope House guests, providing a warm and friendly welcome to our teen moms, volunteers, and visitors. The OA manages the HHC phone system in an efficient and engaging manner, upholds “HHC’s Excellent Environment” standards, and assists donors with in-kind donations, offering sincere appreciation. The OA sets the tone for all who come through the doors, ensuring each guest feels like they have found a place to belong, as well as ensuring safety protocols are followed. Duties and responsibilities also include office administration, building management, administrative support and volunteer coordination to ensure efficient operation of the organization.

Requirements

Available to work onsite at our Arvada location Monday-Friday, with at least one scheduled evening per week (Required)
Friendly, polite, and able to handle difficult situations with tact and professionalism (Required)
Highly organized, detail-oriented and a self-starter with the ability to work independently and as part of a team (Required)
Excellent communication and customer service skills in person, over the phone, and via email (Required)
Flexible and have the capacity to prioritize new tasks (Required)
Frequently sitting, standing, and walking, as well as bending, squatting, and climbing stairs.
Must be able to lift and/or move up to 40 pounds.

Nice To Haves

Experience working in an office and are proficient in Microsoft Office Suite (Preferred)
Bilingual in English and Spanish (Preferred)

Responsibilities

Diligently managing the sign in/sign out process for all guests and teen moms, and warmly receiving and directing incoming calls, including crisis calls.
Consistently completing HHC’s daily operational checklists at the highest level of execution, and monitoring and managing inventory of office supplies.
Coordinating volunteer receptionists, delegating projects and tasks that utilize each volunteer’s strengths, and ensuring desk coverage when volunteers are unavailable or working away from the desk.
Implementing daily opening/closing procedures, including sanitizing common areas, preparing the front entry area, emptying trash and light cleaning.
Overseeing evening meals provided to HHC teen moms, including assisting volunteers and cleaning up the dining room afterward.
Ensure standards of cleanliness are met throughout building common spaces.
Receiving in-kind donations, following documentation procedures and moving items to a storage area in a timely manner.
Assist with building tours as requested upon receipt of in-kind donations & meals.
Efficiently complete administrative duties such as filing, typing, copying, binding, scanning etc.
Complete new hire onboarding tasks – order name tags, set up printer/scanner for new employees, send Calendar invitations, add new staff to weekly devotions schedule and employee phone list, etc.
Complete and submit monthly expense reports for the Operations & Finance Team and assist in month end reconciliation.
Contribute to team effort by accomplishing related tasks as needed.
Coordinating, supervising, supporting, and appreciating HHC volunteers.
Promoting Hope House Colorado’s Core Values throughout the organization and external relationships.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Simple IRA plan with company match up to 3%
Vacation time (earns 4.61 hours per paycheck, up to 120 hours/3 weeks annually, with accruals increasing based on employment length)
Paid holidays (eleven observed holidays)
Paid Sick and Safe Leave (PSSL)
Public Health Emergency Leave (PHEL)
Discount for childcare tuition if enrolled in the Hope House Colorado Early Learning Center
Free assistance navigating the Public Service Loan Forgiveness (PSLF) program