Operations Assistant

University of Mississippi•University, MS

About The Position

The Operations Assistant provides routine administrative support to the Bessie & Leland Speed Counseling Center in support of department and clinic goals. The role serves as a first point of contact for a mental health clinic, providing customer service and managing administrative duties, including scheduling counseling and psychiatric appointments, assisting clients with intake paperwork, and handling medical-record requests. The position also supports clinic operations by coordinating logistics, managing communications and inquiries, and maintaining office supplies. An equivalent combination of related experience and education may be considered. Substitutions for required experience or education are assessed on a 1:1 basis. High school education is required; no experience is required.

Requirements

High school education.
No experience required.
An equivalent combination of related experience and education may be considered; substitutions for required experience or education are assessed on a 1:1 basis.

Responsibilities

Serve as the first point of contact for a mental health clinic and provide customer service.
Schedule counseling and psychiatric appointments using the electronic medical records system.
Assist clients with completing and processing intake and other required paperwork in the electronic medical system.
Manage client medical-record requests, including obtaining records from external providers and transmitting records to other healthcare offices as appropriate.
Send appointment reminders by email, text message, and telephone.
Answer and direct inquiries through a multi-line telephone system, routing complex matters to appropriate personnel.
Coordinate meeting logistics and secure resources for departmental and clinic operations.
Prepare, distribute, receive, and maintain correspondence and other communications according to established policies and procedures.
Monitor, order, stock, and maintain office supplies.
Provide general organizational and clinic information to clients, visitors, and external stakeholders through various communication channels.