Operations & Application Support Specialist
About The Position
This position is part of the Niche Applications team within CCBPO (Corporate & Commercial Banking & Payment Operations). The team supports and enhances critical business applications and partners with business and technology stakeholders to deliver operational excellence, process improvements, and strategic initiatives across Commercial Banking. The role provides operations expertise throughout project and program design, development, management, and implementation, from business case development through execution. It works across BMO to deliver results aligned with group and enterprise goals, supports change management and communications, develops recommendations based on business strategy and stakeholder needs, and provides subject matter expertise. The position also analyzes data and business issues, monitors performance, coordinates change implementation, and identifies and resolves risks or delivery issues. The role requires independent judgment on complex tasks and measured, risk-informed decisions consistent with BMO’s Risk Management Framework, Risk Culture, approved Risk Appetite, policies, laws, and regulations. Broader work or accountabilities may be assigned as needed.
Requirements
- Typically 4–6 years of relevant experience.
- Post-secondary degree in a related field of study, or an equivalent combination of education and experience.
- In-depth subject matter expertise in the required business domain.
- Technical proficiency gained through education and/or business experience.
- In-depth verbal and written communication skills.
- In-depth collaboration and team skills.
- In-depth analytical and problem-solving skills.
- In-depth influence skills.
- In-depth data-driven decision-making skills.
Responsibilities
- Provide operations expertise in the design, development, management, and implementation of assigned projects, from business case development through execution.
- Build change management plans and lead or participate in readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment.
- Help define communication plans, develop tailored messaging, and identify appropriate distribution channels.
- Act as a relationship manager on assigned projects and programs, ensuring alignment with enterprise and group goals.
- Develop solutions and recommendations based on business strategy and stakeholder needs.
- Participate in project and program design, providing advice and subject matter expertise to achieve business results.
- Conduct analysis to inform strategic recommendations and assess potential actions in light of group and enterprise goals.
- Collaborate with internal and external stakeholders to provide business context in the design, development, and implementation of programs and solutions.
- Analyze strategic problems, data, and information to provide insights and recommendations.
- Monitor and track performance and address issues.
- Coordinate across businesses and groups and provide logistical support for implementing change.
- Support the development and execution of strategic initiatives with internal and external stakeholders.
- Identify implementation enablers and issues, raise concerns with stakeholders, and offer solutions for risks that could jeopardize delivery.
- Apply BMO’s Risk Management Framework and make sound, risk-informed decisions in line with business strategy, approved Risk Appetite, applicable policies, laws, and regulations.
Benefits
- Health insurance
- Tuition reimbursement
- Accident and life insurance
- Retirement savings plans
- May include performance-based incentives, discretionary bonuses, perks, and rewards, depending on the pay type
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
