Operations and Sales Enablement Specialist

VIPcare • Remote, FL

4d

About The Position

The Operations and Sales Enablement Specialist provides administrative, operational, and project coordination support to the Growth organization. The role helps organize sales and provider growth activities by maintaining accurate records, tracking deadlines and deliverables, coordinating information across departments, and preparing reports and documentation. Working closely with the Manager, Growth Operations & Sales Enablement, the Specialist supports established processes, assists with sales enablement activities, and helps ensure projects and operational tasks are completed accurately and on time.

Requirements

• High school diploma or equivalent required.
• At least 2 years of experience in administrative support, operations, sales support, or project coordination/management.
• At least 1 year of healthcare experience.
• Proficiency with Google Suite, including Drive, Docs, Sheets, and Slides.
• Experience with a CRM system such as HubSpot, Salesforce, Microsoft Dynamics 365, or Zoho CRM.
• Experience with project management or task-tracking tools such as monday.com, Asana, Smartsheet, Trello, or Microsoft Planner.
• Proficiency in clinical population health management platforms such as Sxope, Arcadia, Innovaccer, athenahealth Population Health, or HealthEC.
• Strong organizational and time-management skills, including the ability to manage multiple assignments and deadlines.
• Excellent attention to detail and ability to maintain accurate records and documentation.
• Strong written and verbal communication skills.
• Ability to coordinate activities and collaborate with individuals across departments.
• Ability to follow established procedures, identify discrepancies, and escalate issues appropriately.
• Strong follow-through and problem-solving skills, and willingness to learn new systems and processes.
• Ability to handle confidential business and provider information with discretion.
• Appreciation of cultural diversity and sensitivity toward patient populations.
• Ability to operate standard office equipment, including computers and phones.
• Ability to communicate effectively in person, by phone, and through virtual meetings.
• Positive work ethic and ability to model the organization's core values and guiding principles.
• Ability to contribute ideas and feedback as a team player and meet commitments.
• Ability to approach tasks and challenges with energy and passion, pursue goals with focus, and complete commitments.

Nice To Haves

• Bachelor's degree in Business Administration, Healthcare Administration, or a related field.
• Healthcare experience in a provider, payer, or value-based care environment.

Responsibilities

• Coordinate day-to-day administrative and operational activities supporting sales and provider growth initiatives.
• Track project activities, deadlines, deliverables, and outstanding action items.
• Follow up with internal stakeholders to obtain information, documentation, and approvals.
• Coordinate activities across Growth, Operations, Provider Network, Finance, and other departments.
• Prepare meeting materials, document action items, and provide routine project status updates.
• Identify and escalate delays, missing information, and other issues requiring management attention.
• Enter, update, and maintain prospect, provider, opportunity, and organizational information in HubSpot and other internal systems.
• Collect and organize financial, operational, membership, and provider performance information for Growth activities.
• Maintain spreadsheets, trackers, dashboards, and routine reports related to sales activity, provider growth, contracting, and implementation.
• Review data for completeness and accuracy, and follow up to resolve discrepancies.
• Assist with preparing reports, presentations, and supporting materials for leadership and internal stakeholders.
• Maintain sales tools, templates, training materials, process guides, and other Growth team resources.
• Coordinate administrative activities related to onboarding and training new Sales and Growth team members.
• Prepare and organize materials for prospect meetings, provider discussions, and internal reviews.
• Follow established workflows and standard operating procedures.
• Update process documentation and internal resources as directed.
• Identify opportunities to simplify administrative tasks or improve workflows and share recommendations with management.
• Assist with testing and implementing approved process or system improvements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED