Operations Analyst - Reporting
About The Position
The Operations Analyst provides analytical, budget, process, and systems support for a work unit. The role requires working independently to analyze issues, recommend solutions, and administer programs. The analyst manages or coordinates administrative programs, conducts analysis, research, and studies, and prepares reports. The role is hybrid, with an established schedule of in-person work at the assigned Beech Office in Detroit and remote work from the employee’s primary residence subject to company guidelines. The position also requires availability to perform a primary assignment supporting DTE’s emergency response to storms or other events that affect customer service.
Requirements
- High school diploma or equivalent.
- Experience using various operating system tools.
- Must successfully complete Operating System training within six months of selection.
- Advanced proficiency in word processing, spreadsheet, presentation, flow chart, and Crystal Reports applications.
- Working knowledge of various DTE systems.
- Demonstrated experience coordinating work and communicating clearly with all levels of management.
- Must be available to support DTE emergency response to storms or other events affecting customer service.
Nice To Haves
- Bachelor’s degree.
- Experience working with search warrants.
- Experience processing vendor and service provider invoices.
Responsibilities
- Develop project plans, identify resources, and ensure tasks are completed by deadlines.
- Independently identify and resolve problems.
- Plan and lead major projects, conduct meetings, and informally lead other employees.
- Conduct investigations and highly complex analyses using operating system tools for statistical, trend, and root-cause analysis.
- Identify, troubleshoot, and resolve problems with reporting systems and processes.
- Prepare and present findings and recommendations to management.
- Create measurement tools, including scorecards and four-blocks.
- Gather, validate, and analyze benchmarking data.
- Develop and update websites.
- Coordinate leader meetings.
- Serve in customer service liaison roles, including handling complaints.
- Manage or coordinate administrative programs and provide analytical, budget, process, and systems support.
- Perform analysis, research, and studies and prepare reports.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
