Operations Analyst II or I - Operations Engineering Analysis Support

Southwest Power Pool • Little Rock, AR

5d • Hybrid

About The Position

The Operations Analyst plays a key role in developing and maintaining the processes, procedures, and controls used by real-time Operations personnel. This position ensures that all operational activities align with applicable standards, tariffs, protocols, and regulations—supporting the reliable delivery of electric service. This role works closely with cross-functional teams, including Operations Reliability, Engineering, and Market Administration, to support and enhance operational tools and processes.

Requirements

• Bachelor’s degree in a technical or business discipline; Two (2) years of relevant job-related experience may be considered in lieu of degree
• Operations Analyst I - No job experience required
• Operations Analyst II - Two (2) years of relevant job-related experience (in excess of degree requirements above)
• Ability to handle most types of assignments or tasks independently, regardless of complexity or difficulty
• Broad knowledge or experience in field
• Ability to coach junior analysts in some assignments or tasks
• Strong inter-personal, oral and written communication skills
• Good organizational skills
• General proficiency with Microsoft Office applications and Project Management concepts and tools
• Understanding of and compliance with SPP Policies and Procedures

Nice To Haves

• NERC System Operator Certification
• Working knowledge of NERC Reliability Standards, SPP Criteria and applicable OATT Business Practices, SPP Market Protocols and SPP Operations functional procedures
• Knowledge of the measurements, functionality and data interfaces of applications used in Quality Assurance programs

Responsibilities

• Develop and maintain operational processes, procedures, and controls
• Support real-time Operations through tools, analysis, and process improvements
• Collaborate with cross-functional teams to implement operational solutions
• Analyze performance data and recommend improvements
• Apply industry standards and ensure compliance with governing requirements
• Assist with project management, including planning, coordination, and execution
• Support stakeholder engagement, meetings, and documentation
• Contribute to quality assurance efforts, including audits and process reviews

Benefits

• Competitive and transparent pay with bonus opportunities
• Excellent insurance package including three great medical plans to choose from, employer-paid short-term disability, long-term disability, and life insurance
• Relocation bonus (if applicable)
• Hybrid working environment for positions that are eligible
• Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a pension (defined benefit plan) fully funded by SPP

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level