Operations Analyst II or I - Operations Engineering Analysis Support

Southwest Power Pool • Little Rock, AR

4d • Hybrid

About The Position

Southwest Power Pool (SPP) is seeking an Operations Analyst I or II to join their Operations Engineering Analysis Support team. This role is crucial in developing and maintaining the processes, procedures, and controls used by real-time Operations personnel. The position ensures that all operational activities align with applicable standards, tariffs, protocols, and regulations, thereby supporting the reliable delivery of electric service. The Operations Analyst will collaborate closely with cross-functional teams, including Operations Reliability, Engineering, and Market Administration, to support and enhance operational tools and processes. SPP is committed to ensuring electricity is delivered reliably and affordably and has been recognized as one of Arkansas’ Best Places to work.

Requirements

• Bachelor’s degree in a technical or business discipline; Two (2) years of relevant job-related experience may be considered in lieu of degree
• Operations Analyst I - No job experience required
• Operations Analyst II - Two (2) years of relevant job-related experience (in excess of degree requirements above)
• Ability to handle most types of assignments or tasks independently, regardless of complexity or difficulty
• Broad knowledge or experience in field
• Ability to coach junior analysts in some assignments or tasks
• Strong inter-personal, oral and written communication skills
• Good organizational skills
• General proficiency with Microsoft Office applications and Project Management concepts and tools
• Understanding of and compliance with SPP Policies and Procedures
• Eligible to work in the U.S. without sponsorship

Nice To Haves

• NERC System Operator Certification
• Working knowledge of NERC Reliability Standards, SPP Criteria and applicable OATT Business Practices, SPP Market Protocols and SPP Operations functional procedures
• Knowledge of the measurements, functionality and data interfaces of applications used in Quality Assurance programs

Responsibilities

• Develop and maintain operational processes, procedures, and controls
• Support real-time Operations through tools, analysis, and process improvements
• Collaborate with cross-functional teams to implement operational solutions
• Analyze performance data and recommend improvements
• Apply industry standards and ensure compliance with governing requirements
• Assist with project management, including planning, coordination, and execution
• Support stakeholder engagement, meetings, and documentation
• Contribute to quality assurance efforts, including audits and process reviews

Benefits

• Competitive and transparent pay with bonus opportunities
• Excellent insurance package including three great medical plans to choose from, employer-paid short-term disability, long-term disability, and life insurance
• Relocation bonus (if applicable)
• Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a pension (defined benefit plan) fully funded by SPP

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level