Operations Analyst Intern

Athene•West Des Moines, IA

14h•Onsite

About The Position

The Operations Analyst Intern will gain hands-on experience supporting Athene’s Contact Center, Post Issue, and Claims operations. The intern will learn about operational processes, systems, products, and procedures while contributing to process improvements, system testing, research, and special projects. The role offers opportunities to work with experienced professionals, share ideas, and build analytical, problem-solving, and business communication skills. The intern will support research and process improvement, execute assigned system-test scenarios and document results, assist with project organization and user acceptance testing, and help prepare process documentation, internal communications, and customer correspondence drafts under team guidance. The role also includes exploring how approved AI tools and automation can support research, documentation, and operational efficiency, while learning to use AI thoughtfully and responsibly. This is an in-office internship at Athene’s West Des Moines location, 7700 Mills Civic Parkway. The internship runs from May 18 through July 30, 2027. Candidates must be enrolled at an accredited college or university for the Fall 2027 term.

Requirements

Be enrolled at an accredited college or university for the Fall 2027 term.
Currently pursue a degree in business, finance, operations, communications, information systems, or a related field, or follow an equivalent educational pathway.
Have strong written and verbal communication skills, with the ability to organize information, share ideas, and ask thoughtful questions.
Demonstrate curiosity, critical thinking, and willingness to learn new systems, processes, and approaches to problem-solving.
Manage assignments, meet deadlines, adapt to changing priorities, and collaborate effectively with others.
Be familiar with Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook, and interested in learning new technologies, including AI.
Have an interest in business operations, financial services, customer experience, process improvement, or related areas; prior experience is not required.

Nice To Haves

Experience with AI tools.

Responsibilities

Learn operational processes, systems, products, and procedures across Contact Center, Post Issue, and Claims.
Gather and analyze information to support research, problem-solving, and identification of process and customer-experience improvements.
Execute assigned system-test scenarios, document results, and communicate potential issues to experienced team members.
Organize information, track project progress, support user acceptance testing (UAT), and prepare project updates.
Assist with process documentation, internal communications, and customer correspondence drafts with team guidance and review.
Explore approved AI tools and automation to support research, documentation, and operational efficiency.