Operations Analyst Intern

Athene•West Des Moines, IA

2d•Onsite

About The Position

Athene is hiring an Operations Analyst Intern to gain practical experience in business operations while supporting the company’s customers, business partners, and organization. Interns will work collaboratively with experienced professionals and contribute to meaningful work and process improvements. The role provides exposure to Contact Center, Post Issue, and Claims operations, including operational processes, systems, products, and procedures. The internship includes opportunities to use approved AI-enabled tools and other emerging technologies to analyze information, streamline routine work, generate ideas, improve processes, and address business challenges. Interns will learn to use these tools thoughtfully and responsibly while developing analytical, problem-solving, communication, and technology skills. The internship runs from May 18 through July 30, 2027. It is an in-office position at Athene’s West Des Moines location, 7700 Mills Civic Parkway. Qualified candidates must be enrolled at an accredited college or university for the Fall 2027 term.

Requirements

Must be enrolled at an accredited college or university for the Fall 2027 term.
Currently pursuing a degree in business, finance, operations, communications, information systems, or a related field, or following an equivalent educational pathway.
Strong written and verbal communication skills, including the ability to organize information, share ideas, and ask thoughtful questions.
Curiosity, critical thinking, and willingness to learn new systems, processes, and problem-solving approaches.
Ability to manage assignments, meet deadlines, adapt to changing priorities, and collaborate effectively.
Familiarity with Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.
Interest in business operations, financial services, customer experience, process improvement, or related areas.

Nice To Haves

Experience with AI tools is preferred.

Responsibilities

Learn operational processes, systems, products, and procedures across Contact Center, Post Issue, and Claims.
Gather information, analyze findings, and identify opportunities to improve processes and customer experiences.
Execute assigned system test scenarios, document results, and communicate potential issues to experienced team members.
Organize information, track project progress, support user acceptance testing (UAT), and prepare project updates.
Assist with process documentation, internal communications, and drafts of customer correspondence, with guidance and review from the team.
Explore how approved AI tools and automation can improve research, documentation, and operational efficiency.