Operations Analyst

The Operations Analyst role at Bombas is a crucial position within the Global Operations Team. Reporting directly to the Director of Transportation, the Operations Analyst will play a key role in efficiently managing the transportation of products from suppliers to the warehouse and customers. This role requires strong analytical skills and experience in inbound and outbound freight. The Operations Analyst will be responsible for monitoring and reporting on key metrics, collaborating with internal teams and vendors, and optimizing shipping rules. Additionally, the role involves conducting analyses, supporting cross-functional projects, and contributing to the overall success of Bombas' supply chain operations.

• Check Commercial Invoices and inventory receipts for accuracy; maintain error logs
• Trigger Advanced Shipping Notices (ASNs) for inbound shipments
• Upload key SKU attributes to NetSuite
• Monitor outbound dashboards that detail usage of carriers, services, weights, geographies, and spend
• Report on key KPIs in weekly cross-departmental meetings
• Investigate, escalate, and/or resolve unexpected trends, working with internal teams and vendor carriers
• Monitor dashboard data accuracy; collaborate with the Data & Analytics team to resolve inaccuracies
• Upload outbound invoices to data repository
• Review accessorial charges for legitimacy and accuracy
• Optimize shipping rules for speed and cost; coordinate seasonal changes with the warehouse team
• Participate in contract negotiations with carriers by performing comparative analyses on rate proposals
• Collaborate with the Customer Happiness Team to identify and resolve common shipping inquiries from customers
• Research shipping charges and transit times of peer brands
• Upload sales order fulfillments to NetSuite
• Book domestic freight shipments; manage stakeholder communication for pick up and drop off
• Reduce volume of Return to Sender orders by identifying commonalities
• Explore unstructured and/or unexplored data to find areas of opportunity
• Support cross-functional projects (e.g. inventory classifications, post-purchase experience, cost savings opportunities)

• 2-3+ years of experience working with inbound and outbound freight or in a similarly analytical role
• Proficiency in using Excel, Looker, and NetSuite
• Ability to monitor and report on key metrics related to SKU management, inbound and outbound freight
• Experience in conducting analyses for making business decisions
• Strong written and verbal communication skills
• Detail-oriented with the ability to understand the big picture
• Ability to meet deadlines and inform stakeholders on project progress and roadblocks
• Willingness to receive feedback and collaborate with teams
• Belief in the company's mission and the importance of giving back

• Competitive compensation
• 100% employer paid health, medical, and dental benefits
• 401k with match
• Paid parental leave
• Snacks and socks
• Fun, relaxed office environment
• Opportunities for advancement and growth
• Office lunches and team outings
• Company retreats
• Volunteer opportunities
• Equity in the business for full-time employees
• Flexible paid time off (unlimited vacation, sick days, wellness days)
• $100 monthly health and wellness reimbursement