Operations Advisor - Cleveland, OH
About The Position
Pizza Hut is seeking a field-focused Operations Advisor to improve four-wall restaurant operational excellence across assigned franchise organizations and restaurants in a defined market. The role focuses on in-restaurant processes, procedures, and execution fundamentals that support strong guest experiences and franchisee profitability. The Operations Advisor works closely with franchisees, restaurant and above-restaurant leadership teams, internal partners, and the Franchise Operations Partner (FOP) to strengthen daily execution and support business priorities. The position must be located within Cleveland, Ohio, and requires approximately 70% travel, primarily within the assigned market.
Requirements
- At least 8 years of hands-on operations experience in QSR, restaurant, retail, food and beverage, or a similar industry.
- Demonstrated experience operating restaurants and leading restaurant teams across multiple roles and levels, such as General Manager, Area Coach, Multi-Unit Leader, Director, or equivalent.
- Strong understanding of four-wall restaurant operations, including food execution, labor, service, cleanliness, safety, and shift-level accountability.
- Proven ability to coach, influence, and develop restaurant leaders through direct engagement and field presence.
- Strong root-cause problem-solving skills and ability to translate insights into practical, executable action plans.
- Ability to build strong, credible relationships with franchisees and operations leaders.
- Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
- Must live within the supported market to enable frequent restaurant presence and rapid response.
- Ability to travel approximately 70%, primarily within the assigned market.
Nice To Haves
- Prior Pizza Hut operations experience.
- Experience supporting franchise systems or working in a highly decentralized, multi-operator environment.
Responsibilities
- Partner with franchisees and restaurant leadership teams to improve in-restaurant execution, consistency, and performance.
- Coach restaurant leaders and above-restaurant teams on processes, procedures, and execution fundamentals to improve operational metrics.
- Provide hands-on, in-restaurant coaching focused on food quality, speed, accuracy, cleanliness, safety, and team execution.
- Lead or support workshops, bootcamps, and in-restaurant training sessions to build restaurant-level operational capability and accountability.
- Uphold Pizza Hut brand standards by identifying execution gaps, advising on corrective actions, and reinforcing proven operational practices.
- Conduct operational performance diagnostics to identify root causes of underperformance within restaurant operations.
- Develop actionable improvement plans with franchisees and restaurant leaders, and collaborate with the FOP on follow-up and sustained execution.
- Support new initiative rollouts by building franchisee buy-in, assisting with training, and providing on-the-ground implementation support.
- Build trusted relationships with restaurant managers, above-restaurant leaders, and franchise leadership to encourage best-practice sharing and continuous improvement.
- Deploy according to FOP business planning to support critical initiatives and underperforming restaurants with targeted operational support.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
