Sales Operations Associate – Cleveland, OH

Medtronic • Cleveland, OH

1d • $55,200 - $82,800

About The Position

The Sales Operations Associate supports regionally assigned Sales Team members—including Sales Representatives, Sales Managers, and Clinical Specialists—with direction from department management. The role helps improve sales operations efficiency and coordinates with internal departments to support field activity. It is part of Medtronic’s Neuroscience portfolio and Neuromodulation Operating Unit; SPR, a medical technology company focused on minimally invasive pain therapies, is now part of Medtronic.

The position manages and maintains sales information in Salesforce, supports patient data entry and product shipments, and helps manage inventory and field product stock. It also coordinates follow-up on leads and contacts after events and supports Sales Team education on CRM functionality. The role is based in Cleveland, Ohio.

A bachelor’s degree or equivalent is required. Experience with CRM systems, especially Salesforce, Microsoft applications, and work in a regulated industry are preferred. The role is eligible for the Medtronic Incentive Plan. Medtronic describes its salary range for U.S. locations, excluding Puerto Rico and certain California locations, as $55,200–$82,800; actual compensation may vary based on factors including experience, education, market conditions, and location. Benefits listed for eligible regular employees include health, dental, and vision insurance, savings and spending accounts, life and disability coverage, tuition assistance, well-being resources, retirement plans, paid time off and holidays, an employee stock purchase plan, and an employee assistance program.

Requirements

• Bachelor’s degree or equivalent.
• For baccalaureate degrees earned outside the United States, a degree satisfying the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Nice To Haves

• Experience working with CRM systems, specifically Salesforce.com.
• Proficiency with Microsoft applications.
• Ability to work efficiently and creatively in a regulated industry.

Responsibilities

• Support regionally assigned Sales Team members to help ensure their success in the field.
• Maximize use of Salesforce for sales operations, including accounts, contacts, purchase orders, quotas, and simple business plans.
• Ensure Salesforce information is accurate and entered on time.
• Liaise between the Sales Team and other SPR departments.
• Work with Quality to ensure complaints and returns are submitted promptly with all required information.
• Work with Accounting to approve Sales Team accounts, purchase orders, and sales orders.
• Support Sales Team and Collections requests involving purchase order receipts and invoicing.
• Support Sales Patient Data Entry and work with patient support on procedural and baseline patient data.
• Support product shipments to the field, patients, and customers.
• Manage Sales Team trunk stock and supply field teams with product from headquarters or third-party shippers.
• Support management of Cleveland inventory.
• Ship replacement products directly to patients.
• Coordinate with Sales Representatives and Inside Sales on follow-up for existing leads and contacts after trade shows, campaigns, and cadaver labs.
• Support continued Sales Team education on CRM functionality following Sales Training.
• Lead weekly meetings with assigned Regional Sales Managers to review data and trends.

Benefits

• Competitive salary and flexible benefits package.
• Short-term incentive eligibility through the Medtronic Incentive Plan (MIP).
• For regular employees working 20 or more hours per week: health, dental, and vision insurance; Health Savings Account; Healthcare Flexible Spending Account; life insurance; long-term disability leave; dependent daycare spending account; tuition assistance or reimbursement; and the Simple Steps global well-being program.
• For all regular employees: incentive plans; 401(k) plan with employer contribution and match; short-term disability; paid time off; paid holidays; Employee Stock Purchase Plan; Employee Assistance Program; Non-qualified Retirement Plan Supplement, subject to IRS earning minimums; and Capital Accumulation Plan for Vice Presidents and above or subject to IRS earning minimums.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level