Sales Operations Associate – Cleveland, OH

Medtronic • Cleveland, OH

2d • $55,200 - $82,800

About The Position

The Sales Operations Associate supports the Sales Team—including Sales Representatives, Sales Managers, and Clinical Specialists—with direction from department management to improve sales operations efficiency. The role supports regionally assigned team members, maintains sales information and accounts in Salesforce, and coordinates with internal departments including Quality, Accounting, patient support, and collections. It also assists with patient data entry, product shipments and inventory, lead follow-up after events, and continued CRM education for Sales Team members. The associate leads weekly meetings with assigned Regional Sales Managers to review data and trends.

The position is part of SPR, a medical technology company focused on minimally invasive pain therapies that is now part of Medtronic. Medtronic’s Neuroscience portfolio develops therapies for neurological disorders, spine conditions, and chronic pain.

Requirements

• Bachelor’s degree or equivalent.
• For baccalaureate degrees earned outside the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Nice To Haves

• Experience working with CRMs, specifically Salesforce.com.
• Proficiency with Microsoft applications.
• Ability to work efficiently and creatively in a regulated industry.

Responsibilities

• Support regionally assigned Sales Team members to help ensure their success in the field.
• Use Salesforce.com to manage Sales Team accounts, contacts, purchase orders, quotas, and simple business plans.
• Ensure Salesforce information is accurate and entered on time.
• Coordinate with Quality to ensure cases, including complaints and returns, are submitted promptly and with all required information.
• Coordinate with Accounting regarding approval of Sales Team accounts, purchase orders, and sales orders.
• Support the Sales Team and Collections with purchase order receipts and invoicing requests.
• Support Sales Patient Data Entry.
• Work with patient support on patient procedural and baseline data.
• Support product shipments to the field, patients, and customers.
• Manage Sales Team trunk stock.
• Supply the field with product from Headquarters or third-party shippers.
• Support management of Cleveland inventory.
• Ship replacement product directly to patients.
• Coordinate with Sales Representatives and Inside Sales after trade shows, campaigns, and cadaver labs to follow up with existing leads and contacts.
• Support continued education for Sales Team members on CRM functionality following Sales Training.
• Lead weekly meetings with assigned Regional Sales Managers to review data and trends.

Benefits

• Competitive salary and flexible benefits package.
• Short-term incentive through the Medtronic Incentive Plan (MIP).
• Sales Incentive Plan (SIP) eligibility.
• For regular employees working 20 or more hours per week: health, dental, and vision insurance; Health Savings Account; Healthcare Flexible Spending Account; life insurance; long-term disability leave; dependent daycare spending account; tuition assistance or reimbursement; and the Simple Steps global well-being program.
• For all regular employees: incentive plans; 401(k) plan with employer contribution and match; short-term disability; paid time off; paid holidays; Employee Stock Purchase Plan; Employee Assistance Program; Non-qualified Retirement Plan Supplement, subject to IRS earning minimums; and Capital Accumulation Plan, available to Vice Presidents and above or subject to IRS earning minimums.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level