Operational Training Consultant 1

HOLT Group•San Antonio, TX

13h

About The Position

The Operational Training Consultant I is responsible for training and developing operational skills and processes across the Holt Enterprise. The role guides employee competencies to meet core expectations, build high-performing teams, and support strategic business opportunities. It conducts needs analyses; designs and develops curricula; implements training; and evaluates program effectiveness. The position is expected to model alignment with the company’s mission and core values, collaborate with internal and external resources, and participate in ongoing self-development.

Requirements

At least two years of work-related skill, knowledge, or experience.
Valid driver's license.
Strong operational skills and understanding in the assigned area, particularly operations, sales, and service, including applicable software.
Strong customer service and relationship-building skills.
Excellent communication and interpersonal skills.
Excellent formal presentation skills for in-person and virtual audiences, both small and large.
Strong organizational, time-management, multitasking, and attention-to-detail skills.
Results-oriented approach focused on meeting business objectives.
Proficiency with Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
Ability to understand how new information affects current and future problem-solving and decision-making.
Ability to listen to and understand information presented verbally.
Ability to meet the physical requirements, including frequently moving materials or equipment weighing up to 30 pounds, climbing ladders, and using standard office equipment.
Ability to comply with safety requirements, including required safety training and PPE outside office and parking-lot areas.

Nice To Haves

Four or more years of experience.
High school diploma or equivalent with some college coursework, or an equivalent combination of education and experience.
Competency with eLearning software.

Responsibilities

Model, promote, reinforce, and reward consistent use of HOLT’s Values Based Leadership tools, models, and processes.
Deliver, implement, and evaluate operational process training in alignment with the Values Based Leadership culture.
Evaluate existing training programs, align them with business objectives, facilitate learning for varied audiences, and create course materials and teaching aids.
Review and update operational training curriculum as instructed by the Operational Training Manager.
Promote and reinforce operational training tools, course materials, lessons, and processes to integrate critical operational competencies.
Continuously develop instructional and coaching skills.
Establish and maintain positive relationships across the enterprise.
Solicit feedback, analyze information, and demonstrate sound decision-making and judgment.
Maintain confidentiality in accordance with organizational guidelines and the Values-Based Leadership culture.
Work safely and comply with applicable safety policies, company policies, procedures, and standards.
Perform other duties as assigned.