Operational Support Specialist- MGPS

Manpower

1h

About The Position

The Operational Support Specialist serves as the primary oversight lead for critical operational processes within ManpowerGroup Public Sector (MGPS). The role manages the end-to-end execution, governance, and continuous improvement of operational workflows that support a highly regulated government contracting environment. It partners across multiple business functions to ensure processes are compliant, efficient, and consistently executed while maintaining accountability for operational performance, issue resolution, and process integrity.

Requirements

• At least 5 years of experience in operations, program administration, government contracting support, workforce operations, or related fields.
• Experience managing complex processes across multiple stakeholders and functions.
• Strong analytical, organizational, and problem-solving skills.
• Ability to manage priorities, deadlines, and operational risks.
• Strong communication and stakeholder management capabilities.
• Advanced Microsoft Office skills, particularly Excel.
• Ability to thrive in a highly regulated, compliance-driven environment.

Nice To Haves

• Bachelor's degree.
• Government contracting or public sector workforce solutions experience.
• Experience with Microsoft Dynamics, Costpoint, and workforce management platforms.
• Experience supporting audits, compliance reviews, and operational controls.
• Continuous improvement, Lean, Six Sigma, or project management experience.

Responsibilities

• Oversee and manage assigned MGPS operational processes to ensure compliance, accuracy, and timely execution.
• Coordinate and manage workflow activities across Contracts, Compliance, Finance, Payroll, Talent Onboarding, Placement Management, Technology, Security, and other business functions.
• Serve as the primary point of accountability for process performance, operational continuity, and issue resolution.
• Monitor operational risks, dependencies, and escalations while driving activities through completion.
• Ensure adherence to customer, contractual, regulatory, and internal requirements.
• Maintain and enhance SOPs, process controls, documentation, and operational governance standards.
• Identify opportunities for process improvement, standardization, automation, and increased operational efficiency.
• Support audits, compliance reviews, and strategic initiatives impacting MGPS operations.
• Use AI-enabled tools and technologies to improve operational effectiveness, efficiency, and decision-making.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed