Operational Support Specialist (Corporate Support)
About The Position
The Operational Support Specialist supports front desk operations, amenity oversight, access control, and issue resolution to help shape the resident and guest experience. The role maintains a visible leadership presence in high-traffic and common areas. Amenity operations are an integrated part of the position, not a standalone function. The specialist provides integrated Front-of-House and amenity operational support across multiple properties and shifts within a designated region. Responsibilities may vary by location and shift according to business needs. The role may include front desk (non-overnight), amenity attendant, administrative assistant, and other front-facing operational functions. Travel between KWPMC properties may be required as operational needs dictate.
Requirements
- Strong interpersonal, communication, and customer service skills.
- Ability to remain professional and composed in high-pressure situations.
- Versatility to support multiple Front-of-House and amenity-related functions.
- Strong situational awareness and problem-solving abilities.
- Basic reporting, documentation, and administrative skills.
- Ability to work collaboratively with on-site teams and leadership.
- Flexible availability, including evenings, weekends, and holidays.
- Ability to stand and walk for extended periods.
- Ability to work indoors and outdoors.
- Willingness to travel between KWPMC properties as operational needs require.
Nice To Haves
- Proven experience in hospitality, concierge, security, property management, or other guest-facing roles is preferred.
Responsibilities
- Serve as the first point of contact for residents, guests, and visitors.
- Provide a professional, welcoming, and service-oriented experience.
- Manage guest inquiries, concerns, and complaints and resolve them calmly and effectively.
- Provide information about property rules, amenities, and services.
- Maintain a visible presence in lobbies, common areas, amenity spaces, and exterior zones.
- Escalate issues appropriately while maintaining guest confidence and safety.
- Support multiple properties and shifts within a designated region.
- Perform and support Front-of-House functions, including non-overnight front desk, amenity attendant, administrative assistant, and other front-facing operational roles.
- Oversee pool, beach, fitness, and other amenity areas to ensure cleanliness, safety, and operational readiness.
- Monitor vendor performance related to amenities and report concerns to management.
- Ensure amenities are maintained, stocked, organized, and guest-ready.
- Assist with towel service, fitness area upkeep, seating organization, and general amenity presentation.
- Support special events, projects, and service enhancements at the amenity level.
- Monitor and control building access in accordance with security and credentialing procedures.
- Ensure compliance with Association Rules and Regulations.
- Observe and immediately report safety hazards, incidents, or malfunctions.
- Track guest interactions, incidents, and resolutions using company systems and logs.
- Travel between KWPMC properties as operational needs require.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
