Operational Support Specialist (Corporate Support)
About The Position
The Operational Support Specialist supports resident and guest experiences across properties by assisting with front desk operations, amenity oversight, access control, and issue resolution. The role maintains a visible presence in high-traffic and common areas and combines front-of-house and amenity operations rather than serving as a standalone amenity position. The specialist supports multiple properties and shifts within a designated region and may perform front desk (non-overnight), amenity attendant, administrative assistant, and other front-facing operational functions. Responsibilities can vary by location and shift according to business needs. Travel between KWPMC properties may be required.
Requirements
- Strong interpersonal, communication, and customer service skills.
- Ability to remain professional and composed in high-pressure situations.
- Versatility to support multiple front-of-house and amenity-related functions.
- Strong situational awareness and problem-solving abilities.
- Basic reporting, documentation, and administrative skills.
- Ability to work collaboratively with on-site teams and leadership.
- Flexible availability, including evenings, weekends, and holidays.
- Ability to stand and walk for extended periods.
- Ability to work indoors and outdoors.
- Willingness to travel between KWPMC properties as operational needs require.
Nice To Haves
- Proven experience in hospitality, concierge, security, property management, or other guest-facing roles.
Responsibilities
- Serve as the first point of contact for residents, guests, and visitors, providing a professional, welcoming, and service-oriented experience.
- Respond to guest inquiries, concerns, and complaints with calm and effective resolution; provide information about property rules, amenities, and services.
- Maintain a visible presence in lobbies, common areas, amenity spaces, and exterior zones.
- Escalate issues appropriately while maintaining guest confidence and safety.
- Support multiple properties and shifts within a designated region, performing front desk (non-overnight), amenity attendant, administrative assistant, and other front-facing operational functions.
- Oversee pool, beach, fitness, and other amenity areas to ensure cleanliness, safety, and operational readiness.
- Monitor amenity-related vendor performance and report concerns to management.
- Ensure amenities are maintained, stocked, organized, and guest-ready; assist with towel service, fitness area upkeep, seating organization, and general amenity presentation.
- Support special events, projects, and service enhancements at the amenity level.
- Monitor and control building access according to security and credentialing procedures.
- Ensure compliance with Association Rules and Regulations.
- Immediately observe and report safety hazards, incidents, or malfunctions.
- Track guest interactions, incidents, and resolutions using company systems and logs.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
