Operational Support Associate (Austin-Bergstrom International Airport)

SIXT•Austin, TX

2d•Onsite

About The Position

The Operational Support Associate supports SIXT’s rental operations at Austin-Bergstrom International Airport by delivering customer service, supporting fleet logistics, and contributing to sales performance. The role involves face-to-face customer interactions, helping customers choose vehicles and rental add-ons, and supporting them throughout the rental experience. The associate also manages vehicle readiness and movement, inventory records, service coordination, cleanliness, routine checks, and vehicle staging. The position requires collaboration across teams to support daily operations and planning. The stated pay rate is $22.05 per hour. The role offers flexible scheduling, bonus opportunities, and room for career growth.

Requirements

Strong customer service background and a passion for delivering exceptional customer experiences.
Persuasive, confident sales and communication skills, with motivation to perform against incentives.
Ability to manage logistics, scheduling, and documentation.
Basic computer proficiency and ability to adapt to internal systems.
Ability to work in a team-oriented environment and adjust to changing business needs.
Availability to work a variety of shifts, including evenings, weekends, and holidays.
At least 18 years old.
Authorized to work in the United States.
Valid driver’s license with a clean record.

Responsibilities

Guide customers through vehicle options, protection packages, and add-ons while pursuing sales opportunities.
Support customers throughout their rental journey, collect feedback, and maintain high service standards.
Oversee fleet operations, including vehicle readiness, inventory management, coordination with service partners, and preparation for rental or disposal.
Maintain vehicle cleanliness, perform routine checks, and assist with driving and staging vehicles.
Maintain accurate records of inventory, service updates, and customer interactions.
Collaborate across teams to support daily operations and planning.

Benefits

Healthcare coverage, including medical, dental, and vision insurance.
Life insurance, critical illness coverage, hospital indemnity, and pet insurance.
401(k) plan.
Paid time off and sick leave.
Time and a half for working on public holidays.
Employee Assistance Program.
Employee-only rental rates, family rental options, and employee discounts.
Uniform with weekly dry cleaning.
Bonus opportunities.
Career growth opportunities.